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For Companies At a Glance
- Tasks: Lead client relationships and oversee exciting live and virtual events.
- Company: Avvio Reply focuses on enhancing employee experience through creative communications.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Join a passionate team dedicated to delivering outstanding experiences and making a real impact.
- Qualifications: 6+ years in internal communications, with strong client services and team leadership skills.
- Other info: We embrace diversity and provide equal opportunities for all applicants.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Account Director
About Avvio Reply:
Avvio Reply is the Reply Group company specialising in consulting led creative communications in Employee Experience. Good employee experience results in more engaged employees who'll deliver improved customer experience. Avvio Reply works with organisations to deliver strategic, creative and digital communications that improve the employee experience and drive change. Avvio Reply's solutions are routed in human-centred design thinking, developed from the employee perspective – taking into account the culture, environment and technology of an organisation.
Role Overview:
We're looking for a confident and commercially-minded Account Director to lead key client relationships, focusing on live and virtual events, with involvement in internal communications campaigns. You'll oversee a portfolio of accounts and the client services team, driving delivery excellence, team development and growth. This is a pivotal role with real scope – ideal for someone who's passionate about delivering outstanding experiences, loves building lasting relationships, and has a keen eye for opportunity.
Responsibilities:
- Lead and expand key client relationships for internal communications and events, ensuring exceptional service delivery
- Oversee end-to-end project management, ensuring all work aligns with client briefs, timelines, and budgets
- Manage, mentor, and develop the client services team, maintaining high professional standards
- Provide strategic consultancy to clients and internal stakeholders to drive impactful solutions
- Take ownership of budgeting, forecasting, and ensuring account profitability across projects
- Identify and convert new business opportunities with both existing and prospective clients
- Develop, write, and present persuasive pitches and proposals to secure new business
- Collaborate closely with in-house creative, strategy, development, and event production teams to deliver integrated solutions
About the Candidate:
- Minimum 6 years' experience in internal communications, ideally agency-side
- Proven track record delivering live and virtual events end-to-end
- Strong background in client services, with experience in team leadership and mentoring
- Demonstrated ability to spot and convert new business opportunities
- Commercial confidence in budgeting, forecasting, and financial reporting
- Skilled communicator with a balance of creative flair and commercial acumen
- Comfortable writing proposals, leading pitches, and being on-site at flagship events
- Professional qualification (e.g. CIM, DMI) and experience across both internal comms and events
Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.
Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need
Account Director - Avvio UK - Reply employer: Reply
Contact Detail:
Reply Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - Avvio UK - Reply
✨Tip Number 1
Familiarise yourself with Avvio Reply's approach to employee experience and human-centred design. Understanding their philosophy will help you align your discussions and demonstrate how your experience can enhance their client relationships.
✨Tip Number 2
Network with professionals in the internal communications and events industry. Attend relevant events or webinars where you can meet people who work at Avvio Reply or similar companies, as personal connections can often lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and delivered projects in the past. Being able to articulate your achievements will showcase your suitability for the Account Director role.
✨Tip Number 4
Stay updated on trends in internal communications and event management. Showing that you're knowledgeable about current industry practices will demonstrate your commitment and passion for the role during interviews.
We think you need these skills to ace Account Director - Avvio UK - Reply
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Account Director position at Avvio Reply. Tailor your application to highlight your relevant experience in internal communications and event management.
Craft a Compelling CV: Your CV should clearly showcase your experience in client services, team leadership, and project management. Use specific examples that demonstrate your ability to deliver live and virtual events successfully.
Write a Persuasive Cover Letter: In your cover letter, express your passion for enhancing employee experience through creative communications. Highlight your commercial confidence and ability to identify new business opportunities, as these are key aspects of the role.
Prepare for Interviews: If selected for an interview, be ready to discuss your previous experiences in detail. Prepare to share examples of how you've led teams, managed budgets, and developed successful client relationships. Show your enthusiasm for the role and the company.
How to prepare for a job interview at Reply
✨Showcase Your Experience
Make sure to highlight your minimum six years of experience in internal communications, especially if it's agency-side. Be prepared to discuss specific projects where you successfully delivered live and virtual events from start to finish.
✨Demonstrate Leadership Skills
As the role involves managing and mentoring a client services team, be ready to share examples of how you've led teams in the past. Discuss your approach to maintaining high professional standards and developing team members.
✨Prepare for Strategic Discussions
Since the position requires providing strategic consultancy, think about how you can demonstrate your ability to drive impactful solutions. Prepare to discuss how you've identified and converted new business opportunities in previous roles.
✨Craft Persuasive Pitches
You'll need to develop and present pitches and proposals, so practice articulating your ideas clearly and persuasively. Bring examples of successful pitches you've made in the past, and be ready to explain your thought process behind them.
