JUNIOR AZURE INFRASTRUCTURE ENGINEER

SolidsoftReply is the Reply Group company specialised in developing digital healthcare solutions for patient safety and closed-loop medicine management. We partner with Healthcare and Industry, helping our customers succeed through our expertise in designing and implementing innovative solutions, and through our continued commitment and investment in Microsoft technologies and the Microsoft Azure cloud platform. We are a published thought leader and deliver software and services via our team of highly skilled and competent people.

Role Overview

As a Junior Azure Infrastructure Engineer, you will join Solidsoft Reply’s Support & Operations team to maintain the stability, scalability, security, and resilience of systems on the Azure platform while delivering exceptional service to customers. Reporting to the Infrastructure Manager, you’ll manage escalations and proactively identify, investigate, and resolve issues across critical custom healthcare infrastructures leveraging leading-edge Microsoft Azure technologies. You will collaborate closely with global customers and internal development/support teams, communicating complex technical topics with clarity and professionalism. This role suits someone from a 2nd line/junior infrastructure background, confident with core Microsoft technologies and eager to gain broader exposure to infrastructure projects, cloud, and client-facing work in an MSP environment.

Responsibilities

• Member of the Support & Operations team delivering infrastructure support for Solidsoft Reply Healthcare Managed Services.
• Manage and maintain Azure infrastructure: patching/updates, certificate management, security hardening.
• Assist senior engineers with incident investigation, troubleshooting, and resolution.
• Operate core Azure services: virtual machines, networking components, and identity/access management.
• Adhere to ITIL-based Incident, Change, and Problem Management processes.
• Produce and maintain clear, accurate technical documentation.
• Communicate professionally with internal teams and customers as needed.
• Participate in out-of-hours/on-call rotas with appropriate support and training.

About the candidate

• BSc degree (2:1 or above) in Computer Science or IT-based subject is required.
• Essential knowledge of Microsoft Azure, including experience with cloud environments.
• Strong understanding of Windows Server Infrastructure, Active Directory, and EntraID.
• Experience querying data sources, such as Microsoft Azure Application Insights, Cosmos DB, or SQL Server.
• Good grasp of network and data security principles.
• Demonstrated troubleshooting skills and a willingness to learn new technologies.
• Desirable experience with Azure monitoring tools (Azure Monitor, Application Insights), cloud security fundamentals, backup solutions, Linux basics, and virtualization (Hyper-V or VMware); understanding of ITIL concepts and/or willingness to attain Microsoft Azure Fundamentals (AZ-900) certification.
• Excellent personal skills, including customer service, teamwork, communication, organization, self-motivation, and the ability to work directly with clients to define requirements and troubleshoot issues.

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law. Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.