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- Tasks: Support clients and manage technical queries while prioritising support requests.
- Company: Join Reply, a leader in digital product design and development for top global brands.
- Benefits: Enjoy a diverse workplace with equal opportunities and a focus on personal growth.
- Why this job: Be part of an innovative team delivering impactful digital solutions across various industries.
- Qualifications: Must have a degree in Computer Science or IT-related field with strong problem-solving skills.
- Other info: We embrace diversity and provide reasonable adjustments during the recruitment process.
The predicted salary is between 28800 - 48000 £ per year.
Career Opportunities: Graduate IT Support Technician (10743)
Requisition ID10743-Posted – Years of Experience (2) –Technology– Where (1) –Job
Canvas Reply, part of the Reply Group, works with some of the world’s biggest brands, providing an end-to-end product design and development service, covering each phase of digital product development. We combine insight, creativity, and technical expertise to deliver tailored digital solutions that allow our clients to stay ahead of the competition. Our services include UX Research, UI/UX Design, Web Development, QA, Sitecore, and Managed Project Delivery.
Role Overview:
Our innovative, client-centered approach allows us to create high-quality, scalable applications that make a tangible impact. As we expand our reach, we are looking for a Graduate IT Support Technician to join our international team and help us deliver cutting-edge digital solutions across diverse industries.
Responsibilities:
- Build strong working relationships with clients to retain business
- Liaising with developers on technical queries
- Managing and prioritising all support requests against SLAs
- Communicate updates directly to stakeholders, both internal and external
- Provide support for the internal Canvas team
About the candidate:
- Degree qualified with a minimum of a 2:1 classification in Computer Science or another IT-related field
- You will be comfortable talking with external clients and representing yourself with stakeholders
- You can demonstrate strong problem solving and troubleshooting skills
- You are passionate about continual learning and eager to grow technical skills on the job
Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.
Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
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GRADUATE IT SUPPORT TECHNICIAN employer: Reply, Inc.
Contact Detail:
Reply, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GRADUATE IT SUPPORT TECHNICIAN
✨Tip Number 1
Familiarise yourself with the latest trends in IT support and digital solutions. Being knowledgeable about current technologies and methodologies will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills, especially when it comes to explaining technical concepts to non-technical stakeholders. This is crucial for a role that involves liaising with clients and developers.
✨Tip Number 3
Network with professionals in the IT support field. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at companies like us.
✨Tip Number 4
Showcase your problem-solving abilities through practical examples. Be prepared to discuss specific challenges you've faced and how you resolved them, as this will demonstrate your capability to handle support requests effectively.
We think you need these skills to ace GRADUATE IT SUPPORT TECHNICIAN
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Graduate IT Support Technician role. Emphasise your degree in Computer Science or an IT-related field, and showcase any technical support experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for IT support and your eagerness to learn. Mention specific examples of problem-solving and troubleshooting skills, and how you can contribute to the team at Reply.
Highlight Soft Skills: In your application, don't forget to mention your communication skills and ability to build relationships with clients. These are crucial for the role, so provide examples of how you've successfully interacted with stakeholders in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in IT support roles.
How to prepare for a job interview at Reply, Inc.
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to IT support. Be prepared to discuss troubleshooting methods and problem-solving techniques, as these are crucial for the role.
✨Showcase Your Communication Skills
Since you'll be liaising with clients and stakeholders, practice articulating your thoughts clearly. Demonstrating your ability to communicate effectively can set you apart from other candidates.
✨Understand the Company Culture
Research Reply and their approach to client relationships and digital solutions. Showing that you understand their values and how you can contribute will impress the interviewers.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you.
