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- Tasks: Support and manage Azure infrastructure for healthcare solutions, ensuring stability and security.
- Company: Join Solidsoft Reply, a leader in digital healthcare solutions with a focus on innovation.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Why this job: Make a real impact in healthcare by leveraging cutting-edge Microsoft Azure technologies.
- Qualifications: BSc or Master's in IT, strong Azure experience, and excellent communication skills.
- Other info: Dynamic team environment with a commitment to diversity and equal opportunities.
The predicted salary is between 28800 - 48000 £ per year.
Solidsoft Reply is the Reply Group company specialised in developing digital healthcare solutions for patient safety and closed-loop medicine management. We partner with Healthcare and Industry, helping our customers succeed through our expertise in designing and implementing innovative solutions, and through our continued commitment and investment in Microsoft technologies and the Microsoft Azure cloud platform. We are a published thought leader and deliver software and services via our team of highly skilled and competent people.
As an Azure Infrastructure Analyst, you will play a key role within Solidsoft Reply’s Support & Operations team, ensuring the stability, scalability, security, and resilience of customer systems running on the Azure platform. You will manage escalated issues and proactively identify, investigate, and resolve problems within critical custom healthcare infrastructures that leverage cutting-edge Microsoft Azure technologies. The role involves close collaboration with both international customers and internal teams, requiring strong interpersonal skills to discuss complex technical topics and provide exceptional service support. You will also participate in planning and implementing system changes in line with ITIL and GAMP5 processes, and may be required to work out-of-hours or on a shift rota.
Responsibilities
- Provide infrastructure support for Solidsoft Reply Healthcare Managed Service Customers as part of the Support & Operations team.
- Take ownership of assigned incidents, managing them through to permanent resolution and communicating professionally with customers.
- Manage and maintain Azure-based infrastructure, including patching, updates, certificate management, and security.
- Act as an escalation point for complex incidents and support distributed microservices architecture and release deployments.
- Monitor, report on, and enhance system performance, including maintaining effective system monitoring solutions.
- Field and resolve technical customer issues via multiple communication channels such as phone, chat, email, and remote sessions.
- Deliver service improvement recommendations, ensuring alignment with business needs, and participate in knowledge transfer and continuous learning.
- Provide out-of-hours support on a rota basis and adhere to Change, Incident, and Problem Management procedures, collaborating closely with internal and external stakeholders.
About the Candidate
- BSc (2:1 or above) or Master’s (Merit) in Computer Science, IT, or related field.
- Strong hands‑on experience with Microsoft Azure (ideally with certifications) and supporting Windows Server and cloud-based network infrastructure.
- Proven ability in querying data sources such as Azure Application Insights, Cosmos DB, and SQL Server.
- Solid knowledge of network and data security within support and operations functions for custom applications.
- Familiarity with service management processes (Incident, Problem, Change Management) and monitoring tools (Azure Monitor, App Insights, Prometheus, Grafana, SolarWinds).
- Good understanding of Azure networking, firewall configuration, Azure data services, DevOps practices, and security principals.
- Excellent customer service, organizational, communication, and troubleshooting skills; able to work effectively in a team and with clients.
- Advantageous: ITIL certification, experience in regulated environments (GAMP5), pharmaceutical/health sectors, knowledge of French, and recent operations/NOC/SOC team experience.
Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law. Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
AZURE INFRASTRUCTURE ANALYST employer: Reply, Inc.
Contact Detail:
Reply, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AZURE INFRASTRUCTURE ANALYST
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at Solidsoft Reply. A friendly chat can open doors and give you insights that might just help you land that Azure Infrastructure Analyst role.
✨Tip Number 2
Show off your skills! During interviews, be ready to discuss your hands-on experience with Microsoft Azure and any relevant projects you've worked on. Use real examples to demonstrate how you’ve tackled challenges in cloud infrastructure.
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of Azure networking, security principles, and service management processes. Being well-prepared will show that you're serious about the role and ready to contribute from day one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Solidsoft Reply team. Don’t miss out on this opportunity!
We think you need these skills to ace AZURE INFRASTRUCTURE ANALYST
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Azure Infrastructure Analyst role. Highlight your hands-on experience with Microsoft Azure and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Solidsoft Reply and how your background in IT aligns with our mission. Keep it professional but let your personality show through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love candidates who can demonstrate their troubleshooting skills and how they’ve contributed to system stability and performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team!
How to prepare for a job interview at Reply, Inc.
✨Know Your Azure Inside Out
Make sure you brush up on your Microsoft Azure knowledge. Familiarise yourself with the latest features, services, and best practices. Be ready to discuss how you've used Azure in past projects, especially in relation to healthcare solutions.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex technical issues. Think about incidents you've managed, how you approached them, and what the outcomes were. This will demonstrate your ability to handle escalated issues effectively.
✨Communicate Like a Pro
Since this role involves working closely with customers and teams, practice explaining technical concepts in simple terms. You might be asked to describe how you would communicate a solution to a non-technical stakeholder, so keep it clear and concise.
✨Understand ITIL and GAMP5 Processes
Brush up on your knowledge of ITIL and GAMP5 processes, as these are crucial for the role. Be prepared to discuss how you've applied these frameworks in previous roles, particularly in managing incidents and changes within a healthcare context.
