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- Tasks: Lead client relationships and manage events for a dynamic consulting firm.
- Company: Avvio Reply focuses on enhancing employee experience through creative communications.
- Benefits: Enjoy a collaborative culture, professional development, and opportunities for growth.
- Why this job: Join a passionate team dedicated to delivering outstanding experiences and driving change.
- Qualifications: 6+ years in internal communications with strong event management and client service skills.
- Other info: We embrace diversity and provide equal opportunities for all applicants.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Requisition ID10797-Posted – Years of Experience (1) –Consulting– Where (1) –Job
Avvio Reply is the Reply Group company specialising in consulting led creative communications in Employee Experience. Good employee experience results in more engaged employees who’ll deliver improved customer experience. Avvio Reply works with organisations to deliver strategic, creative and digital communications that improve the employee experience and drive change. Avvio Reply’s solutions are routed in human-centred design thinking, developed from the employee perspective – taking into account the culture, environment and technology of an organisation.
Role Overview:
We’re looking for a confident and commercially-minded Account Director to lead key client relationships, focusing on live and virtual events, with involvement in internal communications campaigns. You'll oversee a portfolio of accounts and the client services team, driving delivery excellence, team development and growth. This is a pivotal role with real scope – ideal for someone who’s passionate about delivering outstanding experiences, loves building lasting relationships, and has a keen eye for opportunity.
Responsibilities:
- Lead and expand key client relationships for internal communications and events, ensuring exceptional service delivery
- Oversee end-to-end project management, ensuring all work aligns with client briefs, timelines, and budgets
- Manage, mentor, and develop the client services team, maintaining high professional standards
- Provide strategic consultancy to clients and internal stakeholders to drive impactful solutions
- Take ownership of budgeting, forecasting, and ensuring account profitability across projects
- Identify and convert new business opportunities with both existing and prospective clients
- Develop, write, and present persuasive pitches and proposals to secure new business
- Collaborate closely with in-house creative, strategy, development, and event production teams to deliver integrated solutions
About the Candidate:
- Minimum 6 years’ experience in internal communications, ideally agency-side
- Proven track record delivering live and virtual events end-to-end
- Strong background in client services, with experience in team leadership and mentoring
- Demonstrated ability to spot and convert new business opportunities
- Commercial confidence in budgeting, forecasting, and financial reporting
- Skilled communicator with a balance of creative flair and commercial acumen
- Comfortable writing proposals, leading pitches, and being on-site at flagship events
- Professional qualification (e.g. CIM, DMI) and experience across both internal comms and events
Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.
Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need
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ACCOUNT DIRECTOR - AVVIO UK employer: Reply, Inc.
Contact Detail:
Reply, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ACCOUNT DIRECTOR - AVVIO UK
✨Tip Number 1
Familiarise yourself with Avvio Reply's approach to employee experience and their focus on human-centred design thinking. Understanding their values and methodologies will help you align your discussions and demonstrate how your experience can contribute to their goals.
✨Tip Number 2
Network with current or former employees of Avvio Reply to gain insights into the company culture and expectations for the Account Director role. This insider knowledge can give you an edge in interviews and help you tailor your approach.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your ability to manage client relationships and deliver successful events. Highlighting measurable outcomes will demonstrate your effectiveness and suitability for the role.
✨Tip Number 4
Stay updated on industry trends related to internal communications and event management. Being knowledgeable about current best practices will not only impress during interviews but also show your commitment to continuous learning and improvement.
We think you need these skills to ace ACCOUNT DIRECTOR - AVVIO UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in internal communications and event management. Emphasise your leadership skills and any successful projects you've overseen that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for employee experience and your ability to build client relationships. Use specific examples from your past roles to demonstrate how you meet the job requirements.
Showcase Your Communication Skills: Since the role requires strong communication abilities, ensure your application is well-written and free of errors. Consider including a brief section on your approach to client communication and relationship building.
Highlight Your Strategic Thinking: In your application, mention any experience you have with strategic consultancy or developing impactful solutions for clients. This will show that you understand the importance of aligning projects with client goals.
How to prepare for a job interview at Reply, Inc.
✨Showcase Your Experience
Make sure to highlight your relevant experience in internal communications and event management. Be prepared to discuss specific projects you've led, focusing on how you ensured exceptional service delivery and client satisfaction.
✨Demonstrate Leadership Skills
As an Account Director, you'll be expected to manage and mentor a team. Share examples of how you've successfully led teams in the past, including any challenges you faced and how you overcame them.
✨Prepare for Strategic Discussions
Be ready to discuss your approach to strategic consultancy. Think about how you can drive impactful solutions for clients and be prepared to present ideas that align with their needs and objectives.
✨Practice Your Pitching Skills
Since you'll need to develop and present persuasive pitches, practice articulating your ideas clearly and confidently. Consider doing mock presentations to refine your delivery and ensure you can engage your audience effectively.
