At a Glance
- Tasks: Drive customer success and retention while managing key accounts in a fast-paced SaaS environment.
- Company: Join Replit, a rapidly growing platform revolutionising software creation with AI.
- Benefits: Enjoy competitive salary, equity, flexible time off, and wellness stipends.
- Other info: Remote role transitioning to hybrid; dynamic team culture with growth opportunities.
- Why this job: Be part of a mission to empower builders and transform the tech landscape.
- Qualifications: 5-7 years in Customer Success or Account Management, ideally in SaaS.
The predicted salary is between 60000 - 80000 £ per year.
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
Replit is one of the fastest growing companies in the world, having gone from $2.5M in ARR to over $150M in just 10 months. We provide the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural language in just one click. Build and deploy full-stack applications directly from your browser—no setup required. Replit makes software creation accessible, collaborative, and lightning-fast. Join us in our mission to empower the next generation of builders.
Replit is experiencing extraordinary growth across our customer base and seeking an Enterprise Account Manager with strong communication skills to drive retention, expansion, and customer success. Candidates with Customer Success or Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal.
We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI. You'll leverage your skills to help customers maximize value from Replit's platform while driving sustainable revenue growth.
In this role you will:
- Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention
- Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
- Lead onboarding programs that accelerate customer time-to-value and platform adoption
- Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools
- Execute renewal processes with a focus on expansion and long-term partnership development
- Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)
- Gather and communicate valuable customer feedback, championing their interests within Replit
- Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance
Required skills and experience:
- 5-7+ years of experience in Customer Success, Account Management, or technical sales role, preferably in SaaS or developer tools
- Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
- Proven track record of meeting or exceeding renewal and expansion revenue targets
- Experience managing customer relationships from onboarding through renewal and expansion
- Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
- Ability to quickly learn and articulate the value of new technologies to diverse customer segments
- Strong problem-solving skills and consultative approach to customer challenges
- Self-motivated with excellent time management and organizational skills for managing multiple accounts
- Passion for technology and staying current with industry trends, particularly AI and automation
- Experience with or strong interest in AI is a plus
- Comfort with data analysis to drive customer success metrics and identify growth opportunities
Nice to have:
- You're an active Replit user
- You've worked at an early-stage startup or in developer tools
- Experience with rapid prototyping, product development workflows, or business process automation
- Background in customer success at companies serving technical or semi-technical user bases
- Degree in Computer Science, Engineering, Business, or a related field (or equivalent practical experience)
This role may not be a fit if:
- Are not in the London area
- You're not passionate about helping customers succeed and driving long-term relationships
- You lack an understanding of the software development lifecycle or have little interest in learning about technical workflows
- You're not excited about AI and its potential to transform how businesses operate
- You don't enjoy being in client-facing roles where 80% of your day is talking to customers
- You prefer transactional interactions over building deep, strategic relationships
Note: This role will begin as remote, with plans to transition to a hybrid model once we establish a local office presence.
Full-Time Employee Benefits Include:
- Competitive Salary & Equity
- 401(k) Program with a 4% match (US Only)
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Flexible Time Off (FTO) + Holidays
- Commuter Benefits (In-Office Only)
- Monthly Wellness Stipend
- Autonomous Work Environment
- In Office Set-Up Reimbursement (In-Office Only)
- Quarterly Team Gatherings
- In Office Amenities (In-Office Only)
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Strategic Enterprise Account Manager – SaaS & AI employer: Replit
Replit is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to thrive in their roles as they contribute to the democratization of software development. With a strong focus on employee growth, Replit offers competitive salaries, flexible time off, and a supportive environment that encourages innovation and collaboration. Located in London, the company provides unique advantages such as a hybrid work model, wellness stipends, and opportunities to engage with cutting-edge AI technologies, making it an ideal place for those passionate about technology and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Enterprise Account Manager – SaaS & AI
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Replit and its products, especially the AI features. Show us you’re not just interested in the role but passionate about what we do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with our mission. We want to hear how you can help customers succeed with our platform.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Replit team.
We think you need these skills to ace Strategic Enterprise Account Manager – SaaS & AI
Some tips for your application 🫡
Show Your Passion for AI:When you're writing your application, let your enthusiasm for AI and technology shine through. We want to see how you connect with our mission of making software creation accessible to everyone!
Tailor Your Experience:Make sure to highlight your relevant experience in Customer Success or Account Management, especially in SaaS. We love seeing how your background aligns with what we do at Replit, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to explain your skills and experiences, as we appreciate candidates who can communicate effectively, especially when it comes to technical concepts.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Replit!
How to prepare for a job interview at Replit
✨Know Your Stuff
Make sure you understand Replit's platform and its AI capabilities inside out. Familiarise yourself with how the software creation process works, especially if you're not a coder. Being able to explain technical concepts in simple terms will show your communication skills and help you connect with the interviewers.
✨Show Your Passion for Customer Success
Replit is all about empowering users, so demonstrate your enthusiasm for helping customers succeed. Share examples from your past experiences where you've driven customer success or retention. This will highlight your alignment with their mission and your ability to build long-term relationships.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and consultative approach. Think of specific scenarios where you've had to manage customer challenges or drive platform adoption. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Familiarise Yourself with CRM Tools
Since you'll be using Hubspot and other customer success tools, brush up on your CRM knowledge. Be ready to discuss how you've used similar tools in the past to manage customer relationships and track success metrics. This will show that you're organised and can hit the ground running.
