Replit is seeking a Premium Support Engineer to act as the front line for high-value customers, handling complex issues and guiding critical incidents with calm, precise communication.
You will diagnose and reproduce problems across the platform, escalate high-impact issues with Product and Engineering, and help onboard and mentor other support engineers while improving automation and internal tooling.
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Enterprise Premium Support Engineer — AI & SLA Expert in London employer: Replit
Replit is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. As a Premium Support Engineer in London, you'll enjoy competitive salaries, flexible time off, and a commitment to employee growth through mentorship and continuous learning opportunities. With a focus on automation and a supportive environment, Replit empowers you to make a meaningful impact while working with cutting-edge technology in the evolving landscape of AI-driven software development.
