IT Support Engineer (2nd / 3rd Line) - Azure & Hyper-V The company Our client is an established Managed Service Provider supporting a varied portfolio of business customers. They're growing their technical team and are looking for a 2nd / 3rd Line Engineer with strong Azure and Hyper-V experience. The role You'll provide 2nd / 3rd line support to multiple client environments, remotely and on-site. You'll own incidents through to resolution and handle escalations from 1st line. You'll also contribute to infrastructure and cloud migration projects. Key responsibilities Deliver 2nd / 3rd line support across on-premise, Azure and hybrid environments Administer and troubleshoot Hyper-V hosts and virtual machines Support Azure infrastructure, including VMs, storage and Entra ID Manage Windows Server, Active Directory, DNS and DHCP Support Microsoft 365, including Exchange Online and SharePoint Work tickets through an ITSM/PSA platform to SLA Assist with backup, disaster recovery and migration projectsWhat you'll need Proven 2nd line experience, ideally within an MSP Strong hands-on Hyper-V experience Practical experience supporting Microsoft Azure Solid Windows Server and Active Directory knowledge Experience with Microsoft 365 administration Confident communicating with customers and prioritising a varied workload Availability to join an out-of-hours support rotaNice to have AZ-104 (Azure Administrator) Experience with ConnectWise or a similar PSA/RMM tool Exposure to firewalls, VPNs and general networking Reperio Human Capital acts as an Employment Agency and an Employment Business
L2/ L3 Support Engineer - Azure & Hyper-V in Belfast employer: Reperio Human Capital
Reperio Human Capital is an exceptional employer, offering a dynamic work culture in the heart of Belfast that fosters ambition and growth. With uncapped earning potential and clear pathways for career progression, employees are empowered to thrive in a high-performance environment while building meaningful relationships within the tech sector. Join us to be part of a supportive team that values resilience and competitive spirit, making every day rewarding and impactful.
