At a Glance
- Tasks: Provide 2nd/3rd line support for Azure and Hyper-V environments, resolving incidents and managing escalations.
- Company: Established Managed Service Provider with a diverse client portfolio.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Join a growing team and work on exciting cloud migration projects.
- Qualifications: Proven experience in 2nd line support, strong Azure and Hyper-V skills required.
The predicted salary is between 45000 - 55000 £ per year.
IT Support Engineer (2nd / 3rd Line) - Azure & Hyper-V The company Our client is an established Managed Service Provider supporting a varied portfolio of business customers.
They're growing their technical team and are looking for a 2nd / 3rd Line Engineer with strong Azure and Hyper-V experience.
The role You'll provide 2nd / 3rd line support to multiple client environments, remotely and on-site.
You'll own incidents through to resolution and handle escalations from 1st line.
You'll also contribute to infrastructure and cloud migration projects.
Key responsibilities Deliver 2nd / 3rd line support across on-premise, Azure and hybrid environments Administer and troubleshoot Hyper-V hosts and virtual machines Support Azure infrastructure, including VMs, storage and Entra ID Manage Windows Server, Active Directory, DNS and DHCP Support Microsoft 365, including Exchange Online and Share Point Work tickets through an ITSM/PSA platform to SLA Assist with backup, disaster recovery and migration projects What you'll need Proven 2nd line experience, ideally within an MSP Strong hands-on Hyper-V experience Practical experience supporting Microsoft Azure Solid Windows Server and Active Directory knowledge Experience with Microsoft 365 administration Confident communicating with customers and prioritising a varied workload Availability to join an out-of-hours support rota Nice to have AZ-104 (Azure Administrator) Experience with Connect Wise or a similar PSA/RMM tool Exposure to firewalls, VPNs and general networking Reperio Human Capital acts as an Employment Agency and an Employment Business.
Skills: L2 L3 Azure Hyper-V Belfast TPBN1_NI
L2/ L3 Support Engineer - Azure & Hyper-V in Newtownabbey employer: Reperio Human Capital Ltd
Reperio Human Capital is an exceptional employer, offering a dynamic and supportive work culture in the heart of Belfast. With structured training, ongoing mentorship, and clear promotion pathways, employees are empowered to achieve their career goals while enjoying competitive salaries and uncapped commission potential. The modern office environment, complete with an on-site gym and regular team socials, fosters collaboration and camaraderie among staff, making it an ideal place for ambitious individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land L2/ L3 Support Engineer - Azure & Hyper-V in Newtownabbey
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Reperio Human Capital Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Reperio Human Capital Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Reperio Human Capital Ltd!
✨Direct Apply to Reperio Human Capital Ltd
Let's not forget to apply directly through the Reperio Human Capital Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace L2/ L3 Support Engineer - Azure & Hyper-V in Newtownabbey
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Reperio Human Capital Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Reperio Human Capital Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Reperio Human Capital Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
