At a Glance
- Tasks: Provide 2nd line technical support and manage escalated incidents for diverse clients.
- Company: Join a growing Managed Service Provider in Belfast with a dynamic team.
- Benefits: Competitive salary, career progression, and support for Microsoft certifications.
- Other info: Great opportunity for career growth towards Level 3 and cloud infrastructure.
- Why this job: Enhance your skills in Azure and networking while making a real impact.
- Qualifications: Experience in MSP environments and strong knowledge of Microsoft 365 and Azure.
The predicted salary is between 50310 - 61490 £ per year.
Find out more about this role by reading the information below, then apply to be considered.
- Managed Services (Azure / M365 / Networking)
- Location: Belfast
- Onsite
- Salary: £30,000- £35,000
- Type: Permanent, Full-Time
The Role
We're recruiting on behalf of a growing Managed Service Provider (MSP) for an experienced Level 2 Support Engineer to join their technical support team. This is a great opportunity for someone with a solid MSP background who's comfortable working across Microsoft 365, Azure, and networking technologies in a fast-paced, multi-client environment. You'll be the go-to for escalated tickets that Level 1 can't resolve, providing hands-on technical support across a varied client base while building toward more advanced infrastructure and cloud work.
What You'll Be Doing
- Providing 2nd line technical support (remote and occasional on-site) across a diverse portfolio of clients
- Managing and resolving escalated incidents, problems, and service requests via the ITSM ticketing platform
- Working to and helping maintain SLA/KPI targets, with strong ticket prioritisation
- Administering and supporting Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID)
- Supporting Azure infrastructure- VMs, storage, networking basics, and Azure AD/Entra ID administration
- Troubleshooting LAN/WAN connectivity, VPNs, routing/switching, and firewall issues
- Supporting Windows Server environments, Active Directory, DNS, and DHCP
- Escalating complex issues to 3rd line where required, with clear documentation
- Delivering excellent customer service and clear communication with client stakeholders
- Contributing to small infrastructure projects and upgrades alongside day-to-day support
What We're Looking For
Essential:
- Proven experience working within an MSP (Managed Service Provider) environment
- Solid working knowledge of Microsoft 365 / Office 365 administration
- Practical experience with Microsoft Azure (VMs, storage, Entra ID/Azure AD)
- Strong networking fundamentals- LAN, WAN, VPN, routing and switching
- Experience with Windows Server, Active Directory, DNS, DHCP
- Confident using ITSM/ticketing tools (e.g. ConnectWise Manage/Automate or similar)
- Excellent troubleshooting and problem-solving skills
- Strong customer service skills and the ability to communicate clearly with non-technical stakeholders
Desirable:
- Firewall configuration experience (SonicWall or equivalent)
- Exposure to Hyper-V virtualisation
- Microsoft Certified: Azure Administrator (AZ-104) or working toward it
- Experience with backup and disaster recovery solutions
- Willingness to participate in an out-of-hours support rota
Why Apply
This is a strong step-up opportunity for a Level 1/2 engineer looking to deepen their Azure and networking exposure, or an established Level 2 engineer looking for a more varied, cloud-forward MSP client base. You'll get genuine progression toward Level 3 and cloud infrastructure work, with support toward relevant Microsoft certifications. Interested? Apply now or get in touch for a confidential conversation about the role.
Level 2 Support Engineer employer: Reperio Human Capital Ltd
Reperio Human Capital is an exceptional employer, offering a dynamic work environment in the heart of Belfast City Centre. With a strong focus on employee growth through structured training and clear progression paths, consultants enjoy the benefits of uncapped commission, competitive salaries, and exciting team incentives, all while working in a supportive culture that values autonomy and performance.
StudySmarter Expert Advice🤫
We think this is how you could land Level 2 Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Reperio Human Capital Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Reperio Human Capital Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Reperio Human Capital Ltd!
✨Direct Apply to Reperio Human Capital Ltd
Let's not forget to apply directly through the Reperio Human Capital Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Level 2 Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Reperio Human Capital Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Reperio Human Capital Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Reperio Human Capital Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
