At a Glance
- Tasks: Provide 2nd and 3rd line support, manage incidents, and deliver cloud projects.
- Company: Join a growing Managed Service Provider focused on cloud and networking technologies.
- Benefits: Opportunity to develop cloud and networking expertise in a fast-paced environment.
- Other info: Location: Belfast; exposure to backup solutions is desirable.
- Why this job: Ideal for engineers seeking to enhance their skills in an MSP setting.
- Qualifications: Experience in an MSP environment and strong Microsoft Azure administration required.
The predicted salary is between 35000 - 45000 £ per year.
We are recruiting on behalf of a growing Managed Service Provider for an experienced Level 2/3 IT Support Engineer to join their technical team. This role is ideal for a technically strong engineer with proven experience working within an MSP environment, supporting multiple customers across cloud, infrastructure, and networking technologies.
Key Responsibilities
- Provide 2nd and 3rd line technical support remotely and on-site
- Manage and resolve incidents, service requests, and escalations
- Support and administer Microsoft Azure environments
- Troubleshoot and maintain network infrastructure, including firewalls, VPNs, switching, and routing
- Support Microsoft 365, Windows Server, Active Directory, DNS, and DHCP
- Deliver infrastructure and cloud projects, including migrations and upgrades
- Work within SLA and KPI targets while maintaining high levels of customer service
Essential Skills & Experience
- Previous experience working within a Managed Service Provider (MSP) environment
- Strong Microsoft Azure administration and support experience
- Strong networking knowledge covering LAN, WAN, VPN, routing, switching, and firewall technologies
- Experience supporting hybrid on-premises and cloud environments
- Windows Server, Active Directory, DNS, DHCP, and Microsoft 365 administration
- Experience with virtualisation technologies such as Hyper-V
- Excellent troubleshooting, communication, and customer service skills
Desirable
- Experience with SonicWall or similar firewall platforms
- Knowledge of Azure Active Directory / Entra ID
- Exposure to backup and disaster recovery solutions
- Azure certifications such as AZ-104 or AZ-305
This is an excellent opportunity for a customer-focused infrastructure engineer looking to further develop their cloud and networking expertise within a fast-paced MSP environment.
IT Managed Services Engineers in Belfast employer: Reperio Human Capital Ltd
Reperio Human Capital is a dynamic employer in Belfast, offering opportunities for growth in IT. The team focuses on delivering high-quality support across multiple customers, ensuring a collaborative and innovative work environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Managed Services Engineers in Belfast
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Reperio Human Capital Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Reperio Human Capital Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Reperio Human Capital Ltd!
✨Direct Apply to Reperio Human Capital Ltd
Let's not forget to apply directly through the Reperio Human Capital Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Managed Services Engineers in Belfast
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Reperio Human Capital Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Reperio Human Capital Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Reperio Human Capital Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
