At a Glance
- Tasks: Oversee scheduling and resource management while leading a dynamic frontline team.
- Company: Join Places for People, the UK's leading Social Enterprise focused on community spirit.
- Benefits: Enjoy competitive salary, generous holiday, pension contributions, and cashback healthcare plan.
- Other info: Hybrid role with excellent career growth and development opportunities.
- Why this job: Make a real impact in a role that values people and community.
- Qualifications: Experience in scheduling, leadership, and customer experience initiatives required.
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a community that cares about you!
More about your role
The role is fixed term until August 2027. You will oversee regional leadership and resource management, ensuring effective scheduling, admin support, and resource allocation to meet targets and compliance. You will manage the performance, coaching, and development of your regional frontline team, monitoring KPIs, SLAs, compliance, and WIP, while producing reports to drive decision-making. As the escalation point for customer issues, you will ensure resolution and continuous improvement, while managing relationships with stakeholders, contractors, and the Contact Centre for accurate diagnostics and service alignment. You will drive operational excellence by promoting consistency, best practices, and ensuring customer complaints are handled within SLAs. Additionally, you'll maintain documentation, financial reporting, and lead regional projects to enhance efficiency. You will also support new business assessments, integrate them into operations, and foster a customer-first approach. Finally, you will ensure robust processes for WIP and administration, minimising backlogs and maintaining high standards across the regions. This is a hybrid role, requiring at least three days per week in the Hay Avenue office in Edinburgh to support collaboration and team engagement.
Essential Criteria
- Proven expertise in scheduling and resource management, with leadership experience in multi-disciplinary operational teams.
- Skilled in creating and implementing efficient scheduling strategies to optimise the deployment of field operatives and resources.
- Experience in frontline people management, performance management, coaching, and driving customer experience initiatives.
- Strong analytical skills with experience in reporting and data-driven decision-making.
- Proficient in data analysis and real-time resource allocation monitoring to meet operational objectives and customer needs.
- Detailed understanding of call centre/service desk technology, systems, and processes.
- Knowledge of property maintenance or field service operations.
More About you
- You have proven expertise in scheduling and resource management, with strong leadership skills in managing multi-disciplinary teams.
- You are experienced in frontline people management, performance coaching, and driving customer experience initiatives.
- You excel at communication and stakeholder management, with the ability to organise and motivate frontline teams.
- You are familiar with continuous improvement practices, managing complaints, and driving service enhancements.
- You have strong analytical skills, with experience in reporting and data-driven decision-making to monitor resource allocation and meet operational objectives.
- You also have a solid understanding of call centre/service desk technology and property maintenance or field service operations.
Preferred qualifications
- Experience with Field Service Management technology.
- Knowledge of housing regulations.
- Strong IT skills (including Microsoft Office and databases).
- An understanding of customer experience and service design principles.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly.
- Pension with matched contributions up to 7%.
- Excellent holiday package – 35 days annual leave with the option to buy or sell leave.
- Cashback plan for healthcare costs – up to £500 saving per year.
- A bonus scheme for all colleagues at 2%.
- Training and development.
- Extra perks including huge discounts and offers from shops, cinemas and much more.
Regional Scheduling Manager employer: Repair Operations
At Places for People, we pride ourselves on being an exceptional employer that values our people above all else. With a strong commitment to employee growth and a vibrant work culture, we offer competitive salaries, generous holiday packages, and comprehensive benefits including a company van and training opportunities. Working in the HU postcode area, you'll be part of a dedicated team focused on creating inclusive communities while enjoying unique perks and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Scheduling Manager
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Repair Operations. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Repair Operations.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Repair Operations.
We think you need these skills to ace Regional Scheduling Manager
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Repair Operations and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Repair Operations
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Repair Operations will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Repair Operations.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Repair Operations.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Repair Operations. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
