Inside Sales Executive - UK & Europe in Gloucester

Salary Range: £30,000 to £35,000 pa (details of further benefits below)

Contract: Permanent

Location: Gloucester, UK

Hours of Work: Full Time (37.5 hours per week).

Line Manager: Director of Sales - UK & Europe

Direct Reports: None

Who are REP Fitness UK?

REP Fitness is a premium strength equipment brand built by athletes, for athletes. Our mission is simple: to make world-class strength equipment accessible to everyone, from commercial gyms and performance centres to home training spaces.

Our Core Values:

• Think Like a Customer: We empathize with our customers; understand the 'why' behind every decision we make
• Progress not Perfection: We don't let perfect get in the way of good; we are better today than we were yesterday
• Positive Attitude: Be a glass half-full kind of person and remember to have fun
• Teamwork without Ego: We put the team above ourselves; we only win together
• Take Initiative: We drive momentum; if there is an opportunity to make us better, we want to hear it

About this Role

We are seeking a highly organised and commercially minded Inside Sales Executive - UK & Europe to support REP Fitness’ growth across the B2B market. This role is responsible for managing inbound leads, preparing quotations, and supporting the end-to-end sales process for commercial customers including gyms, fitness studios, personal training facilities, and corporate wellness spaces.

What you can expect to be doing:

• Inbound Sales & Lead Management: Act as the first point of contact for inbound B2B leads across phone, email, and digital channels. Qualify and manage inbound enquiries from commercial gyms, PT studios, and fitness facilities. Respond promptly to new leads and guide customers through the early stages of the sales process. Build strong relationships with new and existing customers. Prepare accurate and timely quotations for strength equipment packages. Follow up on quotes to maximise conversion rates and close opportunities. Support pricing discussions in line with REP’s commercial strategy. Assist with upselling and cross-selling across REP’s product range.
• B2B Portal Administration: Support the day-to-day administration of REP’s B2B portal. Assist customers with onboarding, account setup, and usage of the portal. Ensure product information, pricing, and customer data are accurately reflected. Act as an internal point of contact for portal-related queries and improvements.
• Order Processing & Coordination: Process sales orders accurately and efficiently. Coordinate with logistics and operations to confirm stock availability and delivery timelines. Ensure all documentation is complete and aligned with customer requirements. Manage order updates and communicate proactively with customers. Maintain accurate records of customer interactions, leads, quotes, and pipeline activity within CRM systems. Track lead progression, quote status, and conversion rates. Support reporting on sales performance and pipeline health. Ensure data accuracy and consistency across all sales systems.
• Internal Collaboration: Work closely with external sales and account managers to support larger commercial opportunities. Collaborate with operations, logistics, and finance teams to resolve customer queries. Provide feedback on customer trends, product demand, and common enquiries. Support continuous improvement of internal sales processes and tools.

Who we are looking for:

The ideal candidate will already be working in an inside sales, internal sales, or customer-facing commercial role within a B2B environment.

Experience:

• Previous experience in inside sales, internal sales, or B2B customer service.
• Experience managing inbound leads and supporting sales pipelines.
• Experience preparing quotations and processing orders.
• Exposure to working with commercial customers such as gyms, fitness facilities, or similar environments is desirable.
• Experience using CRM systems and digital sales tools (e.g., portals).

Skills & Attributes:

• Strong attention to detail and administrative accuracy.
• Excellent communication skills, both written and verbal.
• Customer-focused mindset with a commercial approach to sales.
• Ability to manage multiple leads, enquiries, and priorities effectively.
• Proactive and team-oriented, with a willingness to support wider sales efforts.

Why Join REP?

REP Fitness is one of the fastest-growing strength equipment brands globally. Joining our European team means becoming part of an ambitious company at an exciting stage of expansion.

If you’re passionate about fitness, customer experience, and supporting commercial sales within the strength equipment industry, we’d love to hear from you.