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- Tasks: Drive e-commerce sales and optimise our digital platform for commercial clients.
- Company: Join REP Fitness, a global leader in strength equipment, built by athletes for athletes.
- Benefits: Competitive salary, bonus scheme, private medical cover, and 25 days annual leave.
- Why this job: Be part of a fast-growing brand and make an impact in the fitness industry.
- Qualifications: E-commerce experience and a passion for customer success in a B2B environment.
- Other info: Exciting career growth opportunities in a dynamic, supportive team.
The predicted salary is between 30000 - 35000 £ per year.
Salary Range: £30,000 to £35,000 pa (details of further benefits below)
Contract: Permanent
Location: Gloucester, UK
Hours of Work: Full Time (37.5 hours per week).
Line Manager: E-Commerce Manager
Direct Reports: None
Who are REP Fitness UK?
REP Fitness is a premium strength equipment brand built by athletes, for athletes. Our mission is simple: to make world-class strength equipment accessible to everyone, from commercial gyms and performance centres to home training spaces. We combine innovation, functionality, and style to help lifters of every level achieve their goals.
Our Core Values:
- Think Like a Customer: We empathize with our customers; understand the 'why' behind every decision we make.
- Progress not Perfection: We don't let perfect get in the way of good; we are better today than we were yesterday.
- Positive Attitude: Be a glass half-full kind of person and remember to have fun.
- Teamwork without Ego: We put the team above ourselves; we only win together.
- Take Initiative: We drive momentum; if there is an opportunity to make us better, we want to hear it.
About this Role:
We’re looking for an E-Commerce Account & Sales Executive to join our team and drive the REP Fitness growth story across the UK and Europe. Reporting to the E-commerce Manager, you’ll play a pivotal role in managing the end-to-end sales journey and optimizing our digital B2B platform to deliver a seamless, premium experience for our commercial clients.
Digital Excellence & Platform Growth:
- Optimize the Journey: Take full ownership of the B2B eCommerce platform, ensuring a premium "front-to-back" user experience that minimizes friction and maximizes conversion.
- Merchandising for Impact: Execute strategic product merchandising and pricing configurations to ensure our digital catalogue is commercially competitive and aligned with market trends.
- Content Strategy: Collaborate with the Brand and eCommerce teams to maintain high-quality, relevant content that positions our portal as a one-stop destination for clients, including marketing campaigns.
End-to-End Sales Execution:
- Lead Management: Act as the primary point of contact for inbound B2B leads across all digital channels, qualifying opportunities and guiding them through the sales funnel.
- Quotation & Conversion: Architect accurate equipment packages and quotations, proactively following up to maximize conversion rates and meet commercial targets.
- Revenue Optimization: Identify opportunities for upselling and cross-selling within the REP product range to increase average order values.
- Outbound Lead Generation: Proactively identify and engage prospective commercial and trade customers through outbound calling, targeted email campaigns and LinkedIn outreach to generate new business opportunities and build a consistent pipeline.
Client Success & Relationship Management:
- Premium Onboarding: Lead the setup and onboarding of new commercial accounts, providing high-touch communication and training on our B2B portal.
- The Voice of the Customer: Actively gather and translate client feedback into actionable insights to improve our internal processes and platform functionality.
Operational Integrity & Analytics:
- Data-Driven Insights: Analyse weekly performance reports (traffic, revenue, and conversion) to identify growth opportunities and track pipeline health.
- Process Coordination: Partner with logistics, finance, and external sales teams to ensure orders are fulfilled efficiently and customer queries are resolved promptly.
- System Accuracy: Maintain meticulous records within the CRM to ensure data consistency across all sales and digital systems.
Who we are looking for:
We’re looking for someone with a strong combination of commercial awareness, e-commerce experience, organisational capability, and customer focus. The ideal candidate will already be working in e-commerce, with inside sales, internal sales, or customer-facing commercial experience within a B2B environment.
Experience:
- Previous eCommerce experience required (Either in B2B, Marketplaces, Digital Retailers preferred).
- Experience executing pricing strategies, online promotions & ensuring the website experience is optimised.
- Previous experience analysing data, trends, and sales.
- Prior knowledge of GA4 would be advantageous.
- Previous experience in inside sales, internal sales, or B2B customer service, preparing quotations and orders.
- Experience using CRM systems and digital sales tools (e.g B2B ordering portals).
Skills & Attributes:
- A 'Digital' and 'Sales' first individual, with a solid understanding of all things eCommerce and the customer journey from start to finish.
- Data knowledge, Including GA4 and similar analytics tools.
- Strong attention to detail and administrative accuracy.
- Excellent communication skills, both written and verbal.
- Customer-focused mindset with a commercial approach to sales.
- Ability to manage multiple leads, enquiries, and priorities effectively.
- Proactive and team-oriented, with a willingness to support wider sales efforts.
Ideal Background:
Candidates may currently be working in an eCommerce Role, or commercial support roles within industries such as fitness equipment, strength training, sporting goods, or other B2B product-based sectors.
Why Join REP?
REP Fitness is one of the fastest-growing strength equipment brands globally. Joining our European team means becoming part of an ambitious company at an exciting stage of expansion. You’ll have the opportunity to:
- Play a key role in supporting REP’s growth across the UK and Europe.
- Work with a globally recognised strength equipment brand.
- Engage with a wide range of commercial fitness customers.
- Develop your career within a fast-growing international business.
- Company bonus scheme.
- 25 days annual leave + public holidays.
- Private Medical Cover + Life Assurance schemes.
- Opportunity to grow with a rapidly expanding international brand.
If you’re passionate about fitness, customer experience, and supporting commercial sales within the strength equipment industry, we’d love to hear from you.
E-Commerce Account & Sales Executive in Gloucester employer: REP Fitness UK & Europe
Contact Detail:
REP Fitness UK & Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Account & Sales Executive in Gloucester
✨Tip Number 1
Get to know the company inside out! Research REP Fitness, their products, and their mission. This way, when you get that interview, you can show them you’re not just another candidate but someone who genuinely cares about their brand and values.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to e-commerce and sales. Think about how your experience aligns with their needs, especially in managing B2B platforms and driving sales. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive, which is exactly what they’re looking for!
We think you need these skills to ace E-Commerce Account & Sales Executive in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the E-Commerce Account & Sales Executive role. Highlight your e-commerce experience and any relevant skills that align with our mission at REP Fitness. We want to see how you can contribute to our growth story!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for fitness and sales, and explain why you're the perfect fit for our team. Remember, we love a positive attitude and a proactive mindset!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you've driven sales or improved customer experiences in previous roles. We love data-driven insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows initiative, which we value highly at REP Fitness!
How to prepare for a job interview at REP Fitness UK & Europe
✨Know Your Product Inside Out
Before the interview, make sure you’re familiar with REP Fitness's product range. Understand the features and benefits of their strength equipment, as well as how they stand out in the market. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Your E-Commerce Savvy
Be prepared to discuss your previous e-commerce experience, especially in a B2B context. Highlight specific examples where you've optimised online sales processes or improved customer journeys. This will showcase your ability to drive performance in the digital space, which is crucial for this role.
✨Showcase Your Customer-Centric Mindset
Since the role emphasises understanding customer needs, come ready with examples of how you've successfully managed client relationships in the past. Discuss how you’ve gathered feedback and used it to enhance service or product offerings, aligning with REP’s core value of thinking like a customer.
✨Prepare Questions That Matter
At the end of the interview, have insightful questions ready that reflect your understanding of the company and the role. Ask about their future plans for e-commerce growth or how they measure success in client onboarding. This shows your enthusiasm and strategic thinking, making you a memorable candidate.