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- Tasks: Provide top-notch customer service to German-speaking clients via phone, chat, and email.
- Company: Join REP Fitness, a leading strength equipment brand built by athletes for athletes.
- Benefits: Enjoy a competitive salary, bonus scheme, private medical cover, and staff discounts.
- Why this job: Be the face of a fitness revolution and help customers achieve their strength goals.
- Qualifications: Fluent in German and English, with at least two years in customer service.
- Other info: Work in a dynamic environment with opportunities for growth and a passion for fitness.
The predicted salary is between 28000 - 28000 £ per year.
Salary: £28,000 pa (details of further benefits below)
Contract: Permanent
Department: Customer Services
Location: Gloucester, UK
Hours of Work: Full Time (37.5 hours per week).
Line Manager: Customer Service Manager
Direct Reports: None
Who are REP Fitness UK? REP Fitness is a premium strength equipment brand built by athletes, for athletes. Our mission is simple: to make world-class strength equipment accessible to everyone, from commercial gyms and performance centres to home training spaces. We combine innovation, functionality, and style to help lifters of every level achieve their goals.
Our Core Values:
- Think Like a Customer: We empathize with our customers; understand the 'why' behind every decision we make.
- Progress not Perfection: We don't let perfect get in the way of good; we are better today than we were yesterday.
- Positive Attitude: Be a glass half-full kind of person and remember to have fun.
- Teamwork without Ego: We put the team above ourselves; we only win together.
- Take Initiative: We drive momentum; if there is an opportunity to make us better, we want to hear it.
About this Role:
We’re looking for a Customer Service Representative to join our support team at REP Fitness. You’ll play a pivotal role in supporting the Customer Service Desk for REP Fitness UK, with a particular focus on the DACH region and German speaking customers. You’ll be the frontline ambassador for our brand, providing exceptional service to our customers through phone, chat, and email, and on occasion face to face when visiting our onsite Showroom.
What you can expect to be doing:
- Delivering world-class customer service primarily through email, chat, and phone, with empathy, efficiency, and professionalism.
- Responding promptly to customer inquiries and issues, taking initiative to investigate and resolve problems with a solutions-oriented mindset.
- Taking ownership of customer interactions, ensuring timely follow-up and clear, thoughtful communication throughout the customer journey.
- Maintaining accurate and detailed records of customer interactions using internal tools and systems.
- Communicating clearly and effectively—both verbally and in writing—with customers and internal teams to ensure seamless resolution of customer needs.
- Embracing ambiguity and adapt to evolving policies, products, and processes with a flexible and positive attitude.
- Proactively seeking out learning opportunities, feedback, and training to continuously grow and improve skills.
- Contributing to a customer-centric culture by identifying trends, escalating recurring issues, and suggesting improvements to enhance the customer experience.
- Demonstrating curiosity, initiative, and a desire to go above and beyond in creating meaningful experiences for customers.
Who we are looking for:
- At least two years of experience within a customer service or support role.
- English / German bi-lingual, spoken and written.
- Proficient in spoken and written German to at least C1 level.
- Experience living in the DACH region is preferable.
- A customer-first mindset with excellent written and verbal communication skills.
- Experience managing conversations across email, chat, and phone, while staying organized and responsive in a fast-paced environment.
- Familiarity with customer service tools (like Kustomer, Zendesk, or Salesforce).
- Confidence in handling order issues, billing questions, returns/exchanges, and shipping concerns with accuracy and professionalism.
- Strong attention to detail, including clear documentation, accurate spelling and grammar, and organized case tracking.
- Ability to stay calm under pressure and think critically to solve problems—even when there’s no script.
- A collaborative approach and willingness to work cross-functionally to support customers and share insights.
- A growth mindset. You’ll be curious, take initiative, and always looking to learn something new.
- MS Office proficiency and the ability to learn new systems.
- Existing product and brand knowledge is desirable.
What else is on offer for you?
- £28,000 per annum + company bonus scheme
- 25 days annual leave + bank holidays
- Company pension scheme
- Private medical cover
- Life assurance
- Employee assistance programme
- Team branded kit
- Staff discounts on REP gear
- Access to an on-site gym
- Free on-site parking
Ready to help power the growth of REP Fitness in the UK and EU? Apply today.
Customer Service Representative (German Speaking) in Gloucester employer: REP Fitness UK & Europe
Contact Detail:
REP Fitness UK & Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (German Speaking) in Gloucester
✨Tip Number 1
Get to know REP Fitness and their products inside out! When you’re chatting with potential employers, showing genuine enthusiasm for their brand and understanding their mission can really set you apart. It’s all about making that connection!
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer service scenarios with a friend. This will help you feel more confident and prepared when it comes to those tricky questions during interviews.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in candidates. Plus, it shows you’re proactive and genuinely interested!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to showcase your passion for fitness and customer service right from the start!
We think you need these skills to ace Customer Service Representative (German Speaking) in Gloucester
Some tips for your application 🫡
Show Your Passion for Fitness: When you're writing your application, let your love for fitness shine through! We want to see how your enthusiasm aligns with our mission at REP Fitness. Share any personal experiences or achievements that highlight your commitment to strength training and fitness.
Tailor Your Application: Make sure to customise your application for the Customer Service Representative role. Highlight your relevant experience in customer service, especially in a fast-paced environment. We love seeing how your skills can directly benefit our team and customers!
Be Clear and Professional: Since you'll be communicating with customers in both English and German, ensure your written application is clear, professional, and free of errors. Use proper grammar and spelling to demonstrate your attention to detail—this is key in customer service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows initiative, which we really appreciate at REP Fitness!
How to prepare for a job interview at REP Fitness UK & Europe
✨Know Your Stuff
Before the interview, make sure you’re familiar with REP Fitness and their products. Understand their mission and values, especially how they relate to customer service. This will help you answer questions more confidently and show that you’re genuinely interested in the role.
✨Show Off Your Language Skills
Since this role requires German proficiency, be prepared to demonstrate your language skills during the interview. Practice answering common customer service scenarios in German, as this will highlight your ability to communicate effectively with DACH region customers.
✨Emphasise Your Customer-Centric Mindset
Think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and maintain a positive attitude, as this aligns perfectly with REP Fitness's core values.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, or specific challenges the customer service team faces. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.