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- Tasks: Provide top-notch customer service via phone, chat, and email while supporting fitness enthusiasts.
- Company: Join REP Fitness, a leading strength equipment brand built by athletes for athletes.
- Benefits: Enjoy a competitive salary, bonus scheme, 25 days leave, and private medical cover.
- Why this job: Be the face of a brand that empowers people to achieve their fitness goals.
- Qualifications: Experience in customer service with strong communication skills and a passion for fitness.
- Other info: Work in a dynamic environment with opportunities for growth and team spirit.
The predicted salary is between 26000 - 28000 ÂŁ per year.
First Stage Interviews: Week commencing 02 February 2026
Salary Range: ÂŁ26,000 to ÂŁ28,000 pa (details of further benefits below)
Contract: Permanent
Department: Customer Services
Location: Gloucester, UK
Hours of Work: Full Time (37.5 hours per week).
Line Manager: Customer Service Manager
Direct Reports: None
Who are REP Fitness UK?
REP Fitness is a premium strength equipment brand built by athletes, for athletes. Our mission is simple: to make world‑class strength equipment accessible to everyone, from commercial gyms and performance centres to home training spaces. We combine innovation, functionality, and style to help lifters of every level achieve their goals.
Our Core Values:
- Think Like a Customer: We empathize with our customers; understand the 'why' behind every decision we make.
- Progress not Perfection: We don't let perfect get in the way of good; we are better today than we were yesterday.
- Positive Attitude: Be a glass half-full kind of person and remember to have fun.
- Teamwork without Ego: We put the team above ourselves; we only win together.
- Take Initiative: We drive momentum; if there is an opportunity to make us better, we want to hear it.
About this Role:
We’re looking for a Customer Service Representative to join our support team at REP Fitness. Reporting to the UK Customer Service Manager, you’ll play a pivotal role in supporting the Customer Service Desk for REP Fitness UK. You’ll be the frontline ambassador for our brand, providing exceptional service to our customers through phone, chat, and email, and on occasion face to face when visiting our onsite Showroom.
What you can expect to be doing:
- Delivering world‑class customer service primarily through email, chat, and phone, with empathy, efficiency, and professionalism.
- Responding promptly to customer inquiries and issues, taking initiative to investigate and resolve problems with a solutions‑oriented mindset.
- Taking ownership of customer interactions, ensuring timely follow‑up and clear, thoughtful communication throughout the customer journey.
- Maintaining accurate and detailed records of customer interactions using internal tools and systems.
- Communicating clearly and effectively - both verbally and in writing - with customers and internal teams to ensure seamless resolution of customer needs.
- Embracing ambiguity and adapting to evolving policies, products, and processes with a flexible and positive attitude.
- Proactively seeking out learning opportunities, feedback, and training to continuously grow and improve skills.
- Contributing to a customer‑centric culture by identifying trends, escalating recurring issues, and suggesting improvements to enhance the customer experience.
- Demonstrating curiosity, initiative, and a desire to go above and beyond in creating meaningful experiences for customers.
Who we are looking for:
- At least two years of experience within a customer service or support role.
- A customer‑first mindset with excellent written and verbal communication skills.
- Experience managing conversations across email, chat, and phone, while staying organized and responsive in a fast‑paced environment.
- Familiarity with customer service tools (like Kustomer, Zendesk, or Salesforce), and comfort navigating between multiple systems, such as Shopify or NetSuite.
- Confidence in handling order issues, billing questions, returns/exchanges, and shipping concerns with accuracy and professionalism.
- Strong attention to detail, including clear documentation, accurate spelling and grammar, and organized case tracking.
- Ability to stay calm under pressure and think critically to solve problems - even when there's no script.
- A collaborative approach and willingness to work cross‑functionally to support customers and share insights.
- A growth mindset. You’ll be curious, take initiative, and always looking to learn something new.
- MS Office proficiency and the ability to learn new systems.
- Existing product and brand knowledge is desirable.
What else is on offer for you?
- ÂŁ26,000 to ÂŁ28,000 per annum + company bonus scheme
- 25 days annual leave + bank holidays
- Company pension scheme
- Private medical cover
- Life assurance
- Employee assistance programme
- Team branded kit
- Staff discounts on REP gear
- Access to an on‑site gym
- Free on‑site parking
Ready to help power the growth of REP Fitness in the UK and EU? Apply today.
Customer Service Representative in Gloucester employer: REP Fitness UK & Europe
Contact Detail:
REP Fitness UK & Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Gloucester
✨Tip Number 1
Get to know REP Fitness inside out! Familiarise yourself with their products and values. When you chat with them, show your passion for fitness and how you can embody their customer-first mindset.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or via email, being clear and professional is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative customer interaction into a positive one. This will highlight your initiative and adaptability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the REP Fitness team!
We think you need these skills to ace Customer Service Representative in Gloucester
Some tips for your application 🫡
Show Your Passion for Fitness: When you're writing your application, let your love for fitness shine through! We want to see how your enthusiasm aligns with our mission at REP Fitness. Share any personal experiences or stories that highlight your connection to strength training and customer service.
Tailor Your Application: Make sure to customise your application for the Customer Service Representative role. Highlight relevant experience and skills that match what we're looking for. Use keywords from the job description to show us you understand what we value at REP Fitness.
Be Clear and Professional: Your written communication is key in this role, so make sure your application is clear and professional. Pay attention to spelling and grammar, and keep your tone friendly yet formal. This will give us a taste of how you'll communicate with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows initiative, which is something we really appreciate at REP Fitness!
How to prepare for a job interview at REP Fitness UK & Europe
✨Know Your Stuff
Before the interview, make sure you’re familiar with REP Fitness and its products. Understand their mission and values, especially the importance of customer service. This will help you connect your answers to what they stand for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky issue. Be ready to discuss how you embody a customer-first mindset.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This shows that you value communication, which is key in a customer service role.
✨Embrace the Fitness Passion
Since REP Fitness is all about strength and fitness, don’t hesitate to share your own passion for fitness. Whether it’s your workout routine or your favourite equipment, showing genuine enthusiasm can set you apart as a candidate who truly aligns with their brand.
