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For Companies At a Glance
- Tasks: Manage and grow client relationships while ensuring top-notch delivery of digital services.
- Company: Join REO Group, a leader in digital services with a collaborative spirit.
- Benefits: Enjoy 30 days holiday, flexible hours, and a competitive salary package.
- Why this job: Make a real impact by driving client success and expanding partnerships.
- Qualifications: Experience in senior client leadership and project management within a digital agency.
- Other info: Remote-first culture with excellent career development opportunities and regular team events.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Senior Account Manager role at REO. REO Group brings together three specialist digital brands: REO Digital, Arc Inclusion, and Skittle, delivering a comprehensive range of digital services spanning conversion optimisation, user experience, analytics, accessibility and inclusion, organic, paid, and content. Our mission is to help organisations achieve measurable growth and deliver exceptional experiences for their customers.
About the Role
We are seeking a Senior Account Manager to take overall responsibility for the management and growth of REO client relationships. The role will focus on ensuring successful delivery, driving the annual renewal of contracts, and expanding revenues through effective upselling and cross‑selling of services. This position combines senior client leadership with hands‑on programme management. You will ensure delivery is executed to the highest standards, working in close collaboration with operations and our team of consultants. The Senior Account Manager will maintain trusted client relationships, provide clarity and confidence throughout every engagement, and ensure that the work we deliver is consistently aligned with client objectives. You will also play a key role in demonstrating value, securing renewals, and identifying opportunities to expand our partnerships through cross‑sell and upsell across the wider REO offering.
What You Will Do
- Serve as the senior point of contact and project manager for REO clients, ensuring that delivery consistently meets client expectations and business objectives.
- Lead the planning, execution, and renewal of annual contracts, coordinating operations and consultants to deliver programmes on time, on budget, and to the highest quality.
- Maintain a clear view of account health, including satisfaction, delivery performance, risks, and opportunities for growth.
- Ensure that all client interactions are underpinned by clarity, transparency, and measurable value.
- Oversee reporting and insight for clients, demonstrating impact and linking outcomes directly to their commercial goals.
- Manage complex stakeholder environments with professionalism, ensuring expectations are aligned and challenges are addressed promptly.
- Identify and pursue opportunities for account growth through cross‑sell and upsell across REO services.
- Contribute to the development of best practice processes in client management and delivery governance.
What We Are Looking For
- Substantial experience in a senior client leadership role within a digital agency or consultancy.
- Strong background in project and programme management with a proven ability to deliver complex, multi‑disciplinary engagements.
- Familiarity with one or more service lines: CRO, UX, analytics, accessibility, inclusion, SEO, and PPC, with the ability to discuss these credibly with clients.
- Excellent interpersonal and relationship management skills, with the ability to build trust, handle sensitive discussions, and influence senior stakeholders.
- Strong commercial focus, with demonstrable experience in managing retainers, securing renewals, and driving account growth.
- Highly organised, detail‑focused, and capable of managing multiple client priorities effectively.
- Comfortable operating in fast‑paced environments and working collaboratively with cross‑functional teams.
What We Offer
- A competitive compensation package.
- 30 days holiday + bank holidays.
- 4.5 day working week.
- Home office allowance or workspace membership.
- Remote first working policy.
- Flexible working hours.
- Vitality Healthcare and benefits discounts on gym membership, Apple products, Amazon etc.
- Personal L&D budget.
- Dedicated L&D time.
- Enhanced pension.
- Regular team socials and events.
Job Details
- Seniority level: Not Applicable.
- Employment type: Full‑time.
- Job function: Sales and Business Development.
- Industries: Design Services.
Senior Account Manager employer: REO
Contact Detail:
REO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current or former employees at REO. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for those interviews! Research REO’s services and think about how your experience aligns with their mission. Be ready to discuss specific examples of how you’ve driven account growth or managed complex projects. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an awesome addition to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, so keep checking back for new opportunities!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in client leadership and project management, and show how your skills align with what we’re looking for at REO.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven account growth or improved client satisfaction in previous roles. We love seeing measurable results that demonstrate your impact!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your experience and how it relates to the role. We appreciate clarity as much as you do!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at REO
✨Know Your Stuff
Make sure you’re well-versed in the services REO offers, like CRO, UX, and analytics. Brush up on how these can drive client success, as you’ll need to discuss them confidently during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your project management skills and client leadership experience. Think about times when you successfully managed complex projects or secured renewals, as these will resonate with what they’re looking for.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use your excellent interpersonal skills to engage them in conversation, showing that you can maintain trusted relationships with clients just as you would with them.
✨Ask Insightful Questions
Prepare thoughtful questions about REO’s approach to client management and growth strategies. This not only shows your interest in the role but also demonstrates your strategic thinking and understanding of the industry.
