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For Companies At a Glance
- Tasks: Lead client relationships and ensure top-notch delivery of digital services.
- Company: Join REO Group, a dynamic collective of innovative digital brands.
- Benefits: Enjoy 30 days holiday, flexible hours, and a competitive salary.
- Why this job: Make a real impact by driving client success and growth in a collaborative environment.
- Qualifications: Experience in senior client leadership and project management within a digital agency.
- Other info: Work remotely with a focus on personal development and team engagement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
REO Group brings together three specialist digital brands: REO Digital, Arc Inclusion, and Skittle. Together, we deliver a comprehensive range of digital services spanning conversion optimisation, user experience, analytics, accessibility and inclusion, organic, paid, and content. Our mission is to help organisations achieve measurable growth and deliver exceptional experiences for their customers.
About the Role
We are seeking a Client Director to take overall responsibility for the management and growth of REO client relationships. The role will focus on ensuring successful delivery, driving the annual renewal of contracts, and expanding revenues through effective upselling and cross‑selling of services. This position combines senior client leadership with hands‑on programme management. You will ensure delivery is executed to the highest standards, working in close collaboration with operations and our team of consultants. The Client Director will maintain trusted client relationships, provide clarity and confidence throughout every engagement, and ensure that the work we deliver is consistently aligned with client objectives. You will also play a key role in demonstrating value, securing renewals, and identifying opportunities to expand our partnerships through cross‑sell and upsell across the wider REO offering.
What You Will Do
- Serve as the senior point of contact and project manager for REO clients, ensuring that delivery consistently meets client expectations and business objectives.
- Lead the planning, execution, and renewal of annual contracts, coordinating operations and consultants to deliver programmes on time, on budget, and to the highest quality.
- Maintain a clear view of account health, including satisfaction, delivery performance, risks, and opportunities for growth.
- Ensure that all client interactions are underpinned by clarity, transparency, and measurable value.
- Oversee reporting and insight for clients, demonstrating impact and linking outcomes directly to their commercial goals.
- Manage complex stakeholder environments with professionalism, ensuring expectations are aligned and challenges are addressed promptly.
- Identify and pursue opportunities for account growth through cross‑sell and upsell across REO services.
- Contribute to the development of best‑practice processes in client management and delivery governance.
What We Are Looking For
- Substantial experience in a senior client leadership role within a digital agency or consultancy.
- Strong background in project and programme management with a proven ability to deliver complex, multi‑disciplinary engagements.
- Familiarity with one or more service lines: CRO, UX, analytics, accessibility, inclusion, SEO, and PPC, with the ability to discuss these credibly with clients.
- Excellent interpersonal and relationship management skills, with the ability to build trust, handle sensitive discussions, and influence senior stakeholders.
- Strong commercial focus, with demonstrable experience in managing retainers, securing renewals, and driving account growth.
- Highly organised, detail‑focused, and capable of managing multiple client priorities effectively.
- Comfortable operating in fast‑paced environments and working collaboratively with cross‑functional teams.
What We Offer
- A competitive compensation package.
- 30 days holiday + bank holidays.
- 4.5 day working week.
- Home office allowance or workspace membership.
- Remote 1st working policy.
- Flexible working hours.
- Vitality Healthcare and benefits discounts on gym membership, Apple products, Amazon etc.
- Personal L&D budget.
- Dedicated L&D time.
- Enhanced pension.
- Regular team socials and events.
Client Director employer: REO
Contact Detail:
REO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or clients on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their mission and how they deliver value to clients. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Client Director role. Highlight your project management skills and your ability to build strong client relationships. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at REO Group.
We think you need these skills to ace Client Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Director. Highlight your experience in client leadership and project management, and don’t forget to mention any relevant digital agency work. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for REO Group. Share specific examples of how you've successfully managed client relationships and driven growth in previous roles. We love a good story!
Showcase Your Skills: In your application, make sure to highlight your familiarity with services like CRO, UX, and analytics. We’re looking for someone who can discuss these topics confidently, so don’t hold back on showcasing your expertise!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at REO
✨Know Your Client Management Inside Out
Make sure you brush up on your client management skills and experiences. Be ready to discuss specific examples of how you've successfully managed client relationships, especially in a digital agency or consultancy setting. Highlight any instances where you've driven account growth or secured renewals.
✨Demonstrate Your Project Management Prowess
Prepare to talk about your project and programme management experience. Have a few stories ready that showcase your ability to deliver complex projects on time and within budget. This will show them you can handle the fast-paced environment they operate in.
✨Familiarise Yourself with Their Services
Get to know REO Group's service lines like CRO, UX, analytics, and SEO. Being able to discuss these areas credibly will demonstrate your understanding of their business and how you can contribute to their goals. It’s all about showing you’re aligned with their mission.
✨Build Rapport and Show Your Interpersonal Skills
During the interview, focus on building a connection with your interviewers. Use your excellent interpersonal skills to engage them in conversation. Share how you've handled sensitive discussions and influenced senior stakeholders in the past, as this is crucial for the Client Director role.
