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For Companies At a Glance
- Tasks: Manage and grow client relationships while ensuring top-notch delivery of digital services.
- Company: Join REO Group, a dynamic collective of specialist digital brands.
- Benefits: Enjoy 30 days holiday, flexible hours, and a competitive salary.
- Why this job: Lead impactful projects and drive growth in a fast-paced digital environment.
- Qualifications: Experience in senior client leadership and project management within a digital agency.
- Other info: Collaborative culture with excellent career development and regular team events.
The predicted salary is between 36000 - 60000 £ per year.
REO Group brings together three specialist digital brands: REO Digital, Arc Inclusion, and Skittle. Together, we deliver a comprehensive range of digital services spanning conversion optimisation, user experience, analytics, accessibility and inclusion, organic, paid, and content. Our mission is to help organisations achieve measurable growth and deliver exceptional experiences for their customers.
About the Role
We are seeking a Senior Account Manager to take overall responsibility for the management and growth of REO client relationships. The role will focus on ensuring successful delivery, driving the annual renewal of contracts, and expanding revenues through effective upselling and cross-selling of services. This position combines senior client leadership with hands-on programme management. You will ensure delivery is executed to the highest standards, working in close collaboration with operations and our team of consultants. The Senior Account Manager will maintain trusted client relationships, provide clarity and confidence throughout every engagement, and ensure that the work we deliver is consistently aligned with client objectives. You will also play a key role in demonstrating value, securing renewals, and identifying opportunities to expand our partnerships through cross sell and upsell across the wider REO offering.
What You Will Do
- Serve as the senior point of contact and project manager for REO clients, ensuring that delivery consistently meets client expectations and business objectives.
- Lead the planning, execution, and renewal of annual contracts, coordinating operations and consultants to deliver programmes on time, on budget, and to the highest quality.
- Maintain a clear view of account health, including satisfaction, delivery performance, risks, and opportunities for growth.
- Ensure that all client interactions are underpinned by clarity, transparency, and measurable value.
- Oversee reporting and insight for clients, demonstrating impact and linking outcomes directly to their commercial goals.
- Manage complex stakeholder environments with professionalism, ensuring expectations are aligned and challenges are addressed promptly.
- Identify and pursue opportunities for account growth through cross sell and upsell across REO's services.
- Contribute to the development of best practice processes in client management and delivery governance.
What We Are Looking For
- Substantial experience in a senior client leadership role within a digital agency or consultancy.
- Strong background in project and programme management with a proven ability to deliver complex, multi-disciplinary engagements.
- Familiarity with one or more service lines: CRO, UX, analytics, accessibility, inclusion, SEO, and PPC, with the ability to discuss these credibly with clients.
- Excellent interpersonal and relationship management skills, with the ability to build trust, handle sensitive discussions, and influence senior stakeholders.
- Strong commercial focus, with demonstrable experience in managing retainers, securing renewals, and driving account growth.
- Highly organised, detail-focused, and capable of managing multiple client priorities effectively.
- Comfortable operating in fast-paced environments and working collaboratively with cross-functional teams.
What we Offer
- A competitive compensation package.
- 30 days holiday + bank holidays.
- 4.5 day working week.
- Home office allowance or workspace membership.
- Remote 1st working policy.
- Flexible working hours.
- Vitality Healthcare and benefits discounts on gym membership, Apple products, Amazon etc.
- Personal L&D budget.
- Dedicated L&D time.
- Enhanced pension.
- Regular team socials and events.
Senior Account Manager employer: REO Digital
Contact Detail:
REO Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Account Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to client management and project delivery. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've driven account growth or improved client satisfaction. We want to see those numbers and success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in client leadership and project management, and show how your skills align with our mission at REO Group.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven account growth or improved client satisfaction in previous roles. We love seeing measurable results that demonstrate your impact!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas, as this reflects the clarity and transparency we value in client interactions.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at REO Digital
✨Know Your Stuff
Make sure you’re well-versed in the services REO Group offers, like CRO, UX, and analytics. Brush up on how these areas can drive client success, as you’ll need to discuss them confidently during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your ability to manage client relationships and deliver projects successfully. Think about times when you secured renewals or expanded accounts through upselling.
✨Demonstrate Your Interpersonal Skills
Since this role involves managing complex stakeholder environments, be ready to share how you’ve built trust and handled sensitive discussions in previous positions. Highlight your relationship management skills to show you can connect with clients effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about REO Group’s approach to client management and growth strategies. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of delivering exceptional experiences.
