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For Companies At a Glance
- Tasks: Lead client relationships and ensure successful delivery of digital services.
- Company: Join REO Group, a dynamic digital agency with a focus on growth and innovation.
- Benefits: Enjoy 30 days holiday, flexible hours, and a competitive salary package.
- Why this job: Make a real impact by driving client success and expanding partnerships.
- Qualifications: Experience in senior client leadership and project management in a digital environment.
- Other info: Collaborative culture with opportunities for personal development and team events.
The predicted salary is between 36000 - 60000 £ per year.
REO Group brings together three specialist digital brands: REO Digital, Arc Inclusion, and Skittle. Together, we deliver a comprehensive range of digital services spanning conversion optimisation, user experience, analytics, accessibility and inclusion, organic, paid, and content. Our mission is to help organisations achieve measurable growth and deliver exceptional experiences for their customers.
About the Role
We are seeking a Client Director to take overall responsibility for the management and growth of REO client relationships. The role will focus on ensuring successful delivery, driving the annual renewal of contracts, and expanding revenues through effective upselling and cross-selling of services. This position combines senior client leadership with hands-on programme management. You will ensure delivery is executed to the highest standards, working in close collaboration with operations and our team of consultants. The Client Director will maintain trusted client relationships, provide clarity and confidence throughout every engagement, and ensure that the work we deliver is consistently aligned with client objectives. You will also play a key role in demonstrating value, securing renewals, and identifying opportunities to expand our partnerships through cross sell and upsell across the wider REO offering.
What You Will Do
- Serve as the senior point of contact and project manager for REO clients, ensuring that delivery consistently meets client expectations and business objectives.
- Lead the planning, execution, and renewal of annual contracts, coordinating operations and consultants to deliver programmes on time, on budget, and to the highest quality.
- Maintain a clear view of account health, including satisfaction, delivery performance, risks, and opportunities for growth.
- Ensure that all client interactions are underpinned by clarity, transparency, and measurable value.
- Oversee reporting and insight for clients, demonstrating impact and linking outcomes directly to their commercial goals.
- Manage complex stakeholder environments with professionalism, ensuring expectations are aligned and challenges are addressed promptly.
- Identify and pursue opportunities for account growth through cross sell and upsell across REOs services.
- Contribute to the development of best practice processes in client management and delivery governance.
What We Are Looking For
- Substantial experience in a senior client leadership role within a digital agency or consultancy.
- Strong background in project and programme management with a proven ability to deliver complex, multi-disciplinary engagements.
- Familiarity with one or more service lines: CRO, UX, analytics, accessibility, inclusion, SEO, and PPC, with the ability to discuss these credibly with clients.
- Excellent interpersonal and relationship management skills, with the ability to build trust, handle sensitive discussions, and influence senior stakeholders.
- Strong commercial focus, with demonstrable experience in managing retainers, securing renewals, and driving account growth.
- Highly organised, detail-focused, and capable of managing multiple client priorities effectively.
- Comfortable operating in fast-paced environments and working collaboratively with cross-functional teams.
What we Offer
- A competitive compensation package.
- 30 days holiday + bank holidays.
- 4.5 day working week.
- Home office allowance or workspace membership.
- Remote 1st working policy.
- Flexible working hours.
- Vitality Healthcare and benefits discounts on gym membership, Apple products, Amazon etc.
- Personal L&D budget.
- Dedicated L&D time.
- Enhanced pension.
- Regular team socials and events.
Client Director in London employer: REO Digital
Contact Detail:
REO Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their mission and how they deliver value to clients. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Client Director. Highlight your project management skills and your ability to build strong client relationships. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that dream job!
We think you need these skills to ace Client Director in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Director role. Highlight your experience in client leadership and project management, and show how your skills align with our mission at REO Group.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven growth and delivered exceptional results in previous roles. We love seeing measurable impacts!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to convey your ideas, as clarity is key in client interactions. Remember, we value transparency!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at REO Digital
✨Know Your Client Management Inside Out
Make sure you’re well-versed in client management principles, especially in a digital agency context. Brush up on your experience with project and programme management, as you'll need to demonstrate how you've successfully delivered complex projects in the past.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your interpersonal skills and ability to build trust with clients. Think of specific instances where you’ve handled sensitive discussions or influenced senior stakeholders, as these will be key in showcasing your fit for the role.
✨Understand REO's Services Thoroughly
Familiarise yourself with REO’s service lines like CRO, UX, analytics, and SEO. Be ready to discuss these areas credibly, as this knowledge will help you connect with the interviewers and show that you can effectively communicate value to clients.
✨Demonstrate Your Commercial Acumen
Be prepared to talk about your experience managing retainers, securing renewals, and driving account growth. Highlight any specific strategies you’ve used to identify upselling and cross-selling opportunities, as this will align perfectly with what they’re looking for.
