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- Tasks: Provide 1st/2nd line IT support, troubleshoot issues, and manage helpdesk tickets.
- Company: Join a growing organisation in Alfreton with a supportive internal IT team.
- Benefits: Enjoy a competitive salary, training opportunities, and on-site parking.
- Why this job: Perfect for tech enthusiasts wanting to grow in a dynamic environment.
- Qualifications: Experience in IT support, knowledge of Windows, and strong communication skills required.
- Other info: Full UK driving licence needed for potential travel between local sites.
The predicted salary is between 18000 - 42000 £ per year.
This is an excellent opportunity for someone with a solid foundation in IT support whos looking to develop their skills in a dynamic and supportive environment. Youll be the first point of contact for users across the business, troubleshooting and resolving a wide range of hardware, software, and network issues, escalating where necessary.
Key Responsibilities:
- Provide 1st and 2nd line technical support to internal users (on-site and remote)
- Troubleshoot and resolve hardware, software, and network issues
- Install, configure, and maintain IT equipment (PCs, laptops, printers, mobile devices)
- Set up new users, manage accounts, and maintain Active Directory
- Monitor and manage helpdesk tickets, ensuring timely resolution and escalation
- Document support issues and solutions for knowledge base purposes
Requirements:
- Previous experience in a 1st or 2nd line IT support role
- Strong knowledge of Windows operating systems and Microsoft 365
- Experience with Active Directory, networking fundamentals (DNS, DHCP, TCP/IP), and remote support tools
- Excellent communication and problem-solving skills
- A proactive and customer-focused approach
- Full UK driving licence (due to potential travel between local sites)
Whats in it for you?
- Competitive salary up to £30,000 (depending on experience)
- Opportunities for training and career development
- Supportive team environment
- On-site parking
- Other company benefits
This is a fantastic chance to join a forward-thinking company where your contribution will be valued. If youre ready for the next step in your IT career, we want to hear from you.
IT Support Engineer employer: Renzo Talent Ltd
Contact Detail:
Renzo Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows operating systems and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common hardware and software issues. Prepare to share examples of how you've successfully resolved similar problems in the past, as this will showcase your practical knowledge and problem-solving abilities.
✨Tip Number 3
Since communication is key in IT support, practice explaining technical concepts in simple terms. This will help you convey your ideas clearly during the interview and show that you can effectively assist users who may not be tech-savvy.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your responses to align with their ethos during the interview can make a strong impression and demonstrate your genuine interest in being part of their team.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st and 2nd line IT support. Emphasise your knowledge of Windows operating systems, Microsoft 365, and any experience with Active Directory and networking fundamentals.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and customer-focused approach. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Skills: In your application, clearly list your technical skills, such as troubleshooting hardware and software issues, managing helpdesk tickets, and setting up new users. This will demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Renzo Talent Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows operating systems, Microsoft 365, and Active Directory. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting techniques.
✨Demonstrate Your Communication Skills
As an IT Support Engineer, you'll need to explain technical issues to non-technical users. Practice articulating complex concepts in simple terms, and be ready to provide examples of how you've successfully communicated with users in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you resolved hardware or software issues, and be ready to walk the interviewer through your thought process and the steps you took.
✨Emphasise Your Customer-Focused Approach
Highlight your proactive attitude towards customer service. Share examples of how you've gone above and beyond to assist users, as this will demonstrate your commitment to providing excellent support.
