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- Tasks: Ensure accurate customer billing and manage invoicing processes.
- Company: Join Rentokil Initial, a global leader in business services.
- Benefits: Competitive salary, bonuses, discounts, and career growth opportunities.
- Why this job: Make a difference in a supportive team while developing your skills.
- Qualifications: Experience in billing, strong Excel skills, and teamwork abilities.
- Other info: Hybrid work model with excellent training and long service recognition.
The predicted salary is between 20000 - 27000 ÂŁ per year.
Join Our Team and Make a Difference! We are currently seeking a Billing Administrator to join our dedicated team at the Dudley office. If you have experience working in a finance environment and enjoy providing excellent customer service, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start with a basic salary of ÂŁ23,992 per annum.
- Benefits: Discount scheme, bonus and career opportunities.
- Relocation Package: Moving from more than 2 hours away? We may offer up to ÂŁ5,000 to help you settle in.
- Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5 hours a week, 1 hour lunch). Hybrid with 2 days per week in the local office.
- Industry-Leading Training: Receive top-notch training to support our customers' needs.
The Role
As an Administrator, you will be responsible for ensuring that customer bills are created accurately to agreed customer requirements and timetable.
Key Responsibilities:
- Collation of service information required to produce customer invoices.
- Reconciliation of billed items to manual bills created in finance and billing systems.
- Creation of manual consolidated customer invoicing.
- Uploading invoices to customer portals.
- Documenting billing processes per customer and maintenance of a billing information library.
- Dealing with customer and business queries relating to invoices produced.
- Posting invoices and credits to finance systems.
- Maintenance of detailed billing schedules.
- Liaison with service technicians to collate billing information.
- Highlight and escalate process gaps and suggest solutions.
- Manage daily workloads in relation to the SLA’s in place.
- Maintain a high level of accuracy whilst meeting strict deadlines.
- Develop good relationships with all business and external stakeholders.
- Works with the business front line to improve the quality of information.
- Is supportive and/or positive of colleagues accountable for delivering against own role description and team deliverables.
- Participates in daily meetings and shares ideas and issues.
- Uses experience to solve current problems.
Requirements
- Previous experience working in a billing environment.
- Experience of using Microsoft Excel formulas.
- Good interpersonal and teamwork skills.
- Knowledge of billing governance.
- Be able to motivate self.
- Be professional and positive.
- Financial accounting knowledge.
Benefits
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Leads Commission scheme available - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to ÂŁ1,000 for referring someone to work for Rentokil Initial.
A Company Putting “People First” Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting. As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Manual Billing Administrator in Dudley employer: Rentokil
Contact Detail:
Rentokil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manual Billing Administrator in Dudley
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Rentokil Initial. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching common billing scenarios and customer service challenges. We want you to show off your knowledge and how you can tackle real-life situations!
✨Tip Number 3
Practice your communication skills! As a Billing Administrator, you'll need to explain complex billing processes clearly. Try role-playing with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Manual Billing Administrator in Dudley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Billing Administrator role. Highlight your experience in finance and customer service, and don’t forget to mention any relevant skills like Excel proficiency!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the team at Rentokil Initial. Share specific examples of how you've tackled billing challenges in the past.
Showcase Your Team Spirit: Since teamwork is key in this role, make sure to mention your ability to collaborate with others. Share instances where you’ve worked well with colleagues or resolved conflicts effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed by our hiring team. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Rentokil
✨Know Your Numbers
As a Manual Billing Administrator, you'll be dealing with invoices and financial data. Brush up on your Excel skills and be ready to discuss how you've used formulas in past roles. This will show that you’re not just familiar with the tools but can also leverage them effectively.
✨Customer Service is Key
Since this role involves liaising with customers and handling queries, prepare examples of how you've provided excellent customer service in previous positions. Think about specific situations where you resolved issues or improved customer satisfaction.
✨Demonstrate Team Spirit
This job requires good interpersonal skills and teamwork. Be ready to share experiences where you collaborated with colleagues or supported team goals. Highlighting your ability to work well with others will resonate with the hiring team.
✨Show Your Problem-Solving Skills
The role mentions highlighting process gaps and suggesting solutions. Prepare to discuss any challenges you've faced in billing or finance and how you approached solving them. This will demonstrate your proactive mindset and ability to improve processes.
