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- Tasks: Manage global IT infrastructure and support services for Rentokil Initial.
- Company: Join a diverse and inclusive team at Rentokil Initial.
- Benefits: Enjoy competitive salary, hybrid working, and 23 days holiday plus bank holidays.
- Why this job: Make an impact in a dynamic environment with cutting-edge technology.
- Qualifications: Passion for infrastructure tech and strong analytical problem-solving skills.
- Other info: Embrace your uniqueness and be yourself in your application!
The predicted salary is between 36000 - 60000 £ per year.
Day to day management of global IT infrastructure services underpinning our business services and providing global infrastructure operations support to the Rentokil Initial businesses. Operating within the Rentokil Initial IT Service Management (ITSM) Framework, the GOCC is responsible for the analysis, investigation and resolution of global infrastructure incidents and problems.
Responsibilities
- Operates and manage storage and Virtual (VMware) infrastructure to underpin delivery of the hosted services.
- Monitor the estate and ensure proactive measures are taken to ensure high availability of services.
- Carries out incident management using the Service Now tool.
- Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools. Documents results in accordance with agreed procedures.
- Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations.
- Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks.
- Carries out agreed operational procedures, including network configuration, installation and maintenance.
- Uses network management tools to collect and report on network load and performance statistics.
- Contributes to the implementation of maintenance and installation work.
- Uses standard procedures and tools to carry out defined system backups, restoring data where necessary.
- Identifies operational problems and contributes to their resolution.
- Performs regular high-performance, scalable backups and restores on a schedule and tracks offsite storage.
- Carries out documented configuration for allocation of storage, installation & maintenance of storage system as per the agreed operational procedure.
- Identifies operational problems and contributes to their resolution.
Requirements
- Demonstrates a passion for world class infrastructure technology operations.
- Demonstrates excellent analytical problem solving abilities.
- Monitoring of a medium to large scale infrastructure environment.
- Ability to install, configure and maintain infrastructure systems and solutions to specification.
- Excellent attention to detail when performing tasks and add extra value to complete tasks to a high standard.
- Basic knowledge of one or more of the following products/solutions:
- Hypervisor - VMware vSphere
- Storage - vSAN
- Recovery Services - Veeam and Zerto
- Platforms - Windows Server and Linux Red Hat
- End User Compute - Citrix XenApp
- Networking Fundamentals - Cisco Technologies (Switches, Firewalls or Routers), SD-WAN, Aruba Networks
Benefits
- Competitive salary
- Hybrid working
- Rentokil Initial Reward Scheme
- 23 days holiday, plus 8 bank holidays
- Employee Assistance Programme
- Death in service benefit
- Healthcare
- Free parking
At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute. We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to ( ) if you need anything.
Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.
Global Infrastructure Operations Control Centre Analyst in Dudley employer: Rentokil
Contact Detail:
Rentokil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Infrastructure Operations Control Centre Analyst in Dudley
✨Tip Number 1
Get to know the company inside out! Research Rentokil Initial's values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills match the job description, especially around incident management and infrastructure support. Practise your answers so you can confidently showcase your expertise.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Rentokil Initial family!
We think you need these skills to ace Global Infrastructure Operations Control Centre Analyst in Dudley
Some tips for your application 🫡
Show Your Passion: We want to see your enthusiasm for world-class infrastructure technology operations. Make sure your application reflects your genuine interest in the role and the company.
Be Specific About Your Skills: When detailing your experience, focus on the specific technologies mentioned in the job description, like VMware, Veeam, or Cisco. This helps us see how you fit into our team right away!
Keep It Personal: While it’s tempting to use templates, we encourage you to add a personal touch to your application. Share your unique experiences and insights that relate to the role – it’ll help you stand out!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to receive and review your details!
How to prepare for a job interview at Rentokil
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VMware, vSAN, and the other technologies mentioned in the job description. Be ready to discuss how you've used these tools in past roles or projects. Showing that you can talk confidently about your experience will impress the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've tackled infrastructure incidents or problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey your analytical abilities and how you approach challenges.
✨Familiarise Yourself with Service Now
Since incident management using Service Now is a key part of the role, it’s a good idea to familiarise yourself with this tool if you haven't already. If you have experience with it, be prepared to discuss how you've used it effectively in previous positions.
✨Show Your Passion for Infrastructure Operations
Let your enthusiasm for world-class infrastructure technology shine through during the interview. Talk about any relevant projects or experiences that fuelled your passion. Employers love to see candidates who are genuinely excited about the work they'll be doing!
