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- Tasks: Maximise debt collection and manage customer accounts in a supportive team.
- Company: Join a leading company with a focus on career growth and employee well-being.
- Benefits: Competitive salary, bonuses, discounts, and hybrid work options.
- Other info: Enjoy industry-leading training and opportunities for advancement.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: 2 years in collections, strong IT skills, and excellent communication.
The predicted salary is between 24991 - 27631 £ per year.
As a Credit Control Advisor, you will be responsible for maximising the collection of debt, while ensuring that the debtor days are reduced in line with company targets. We are currently seeking a Credit Control Advisor to join our dedicated team at the Dudley office. If you have previous experience working in a collections environment and can support enhancing the credit control function, this could be the perfect opportunity for you!
Responsibilities
- Debt management and collection of customer accounts
- Responsibility for your section of the ledger
- Achieving agreed collection targets
- Providing reports on the performance of accounts
- Controlling and monitoring the daily debt
- Monitoring cash allocation and proposing corrective action on allocated accounts where needed
- Escalating serious issues to the Team Leader or Credit Manager
- Providing an excellent level of customer service
- Resolving all business queries within agreed timeframes
- Ad hoc administration duties
Qualifications
- A minimum of 2 years experience within a collections environment
- ICM qualification would be advantageous
- Ability to initiate and facilitate continuous improvements
- Work to strict timeframes
- Ability to maintain a high level of accuracy
- Excellent IT skills including MS Office and Pivot tables
- Understanding of audit controls
- Excellent written and spoken communication skills
- Good organisation skills
Benefits
- Competitive Salary Package: Start from £24,991 per annum depending on experience
- Expected OTE: from £27,631 per annum, with bonus
- Benefits: Discount scheme, bonus, incentives and career opportunities
- Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5 hr week), Hybrid role, Tuesday and Wednesday in the Dudley office
- Industry-Leading Training: Receive top-notch training to support our customers' needs. Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Uncapped leads commission - although this isn't a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
Credit Control Advisor in Dudley employer: Rentokil
Contact Detail:
Rentokil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Advisor in Dudley
✨Tip Number 1
Network like a pro! Reach out to your connections in the credit control field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by brushing up on your debt management strategies and customer service skills. Be ready to share specific examples of how you've successfully collected debts and improved processes in your previous roles.
✨Tip Number 3
Don’t forget to showcase your IT skills during interviews! Highlight your experience with MS Office and any tools you’ve used for reporting and monitoring accounts. This will show that you’re not just a people person, but also tech-savvy.
✨Tip Number 4
Apply through our website for the best chance at landing the role! We love seeing candidates who take the initiative to connect directly with us. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Credit Control Advisor in Dudley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Control Advisor role. Highlight your experience in collections and any relevant qualifications, like ICM, to show us you’re the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about credit control and how your skills can help us achieve our collection targets. Keep it concise but impactful!
Showcase Your Achievements: When detailing your previous roles, focus on your achievements. Did you reduce debtor days or improve collection rates? We love numbers, so quantify your successes to grab our attention!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Rentokil
✨Know Your Numbers
As a Credit Control Advisor, you'll be dealing with debt management and collection. Brush up on key metrics like debtor days and collection targets. Be ready to discuss how you've successfully managed these in your previous roles.
✨Showcase Your Communication Skills
Excellent written and spoken communication skills are crucial for this role. Prepare examples of how you've resolved business queries or provided exceptional customer service in the past. This will demonstrate your ability to handle customer accounts effectively.
✨Highlight Your IT Proficiency
Since the job requires excellent IT skills, especially with MS Office and Pivot tables, be prepared to discuss your experience with these tools. Maybe even bring along a sample report you've created to showcase your skills!
✨Demonstrate Continuous Improvement Mindset
The company values the ability to initiate and facilitate continuous improvements. Think of specific instances where you've identified issues and proposed solutions in a collections environment. This will show that you're proactive and committed to enhancing the credit control function.