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For Companies At a Glance
- Tasks: Lead a dynamic team of 18, supporting their growth and managing daily operations.
- Company: Join Rentokil Initial, a global leader in business services with a people-first approach.
- Benefits: Enjoy a competitive salary, bonuses, and perks like private healthcare and discounts.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in data entry and team management is a plus; strong communication skills are essential.
- Other info: Exciting career progression opportunities and industry-leading training await you!
The predicted salary is between 23000 - 31000 £ per year.
Overview
The Customer Service Team Leader role involves leading and helping manage a team of 18 administrators, supporting their management and progression, and providing day to day support with their role. Key responsibilities include:
- Day to day management of the administration team
- Maintain a high level of professionalism to all colleagues, including admin team, sales teams and senior management
- Keying of legal contracts for Regional and Key account customers
- Support line manager in decisions and changes within the admin team
- Relationship building with the wider business
- Work towards and achieve set targets laid out by the company
- Previous experience working in a data entry administrative role is essential
- Previous experience managing a team would be beneficial
- Excellent customer service and communication skills
- Self-motivated and target-driven
- Good IT skills
- Ability to work well in a fast-paced environment
A Company Putting \”People First\” Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world\\\’s leading commercial pest control services provider, Initial is the world\\\’s leading commercial hygiene services provider, and Ambius is the world\\\’s leading provider of plants and scenting. As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family. Our Social Links Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy
£27,599 per year
- Permanent
- Full-time
- 1 day ago
Join Our Team
Rentokil Initial Customer Service Team Leader. We are currently seeking a Customer Service Team Leader to join our dedicated team at the Morecambe branch. If you enjoy working in a fast-paced, customer-focused environment, this could be the perfect opportunity for you!
Why Join Rentokil?
- Competitive Salary Package: Start with a basic salary of £27599.39 per annum
- Expected OTE: £30,000 per annum, with bonus and commission schemes available.
- Benefits: RI Rewards, bonus scheme and progression opportunities.
- Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
- Work-Life Balance: Full-time, permanent role, Monday to Friday (37.35 hr week)
- Industry-Leading Training: Receive top-notch training to support our customers\\\’ needs. You may be required to pass a DBS check depending on the role you have applied for
Benefits
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system – linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Uncapped leads commission – although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) – free to access and available 24/7 to you, your family, and friends.
- Long service recognition – includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend – earn up to £1,000 for referring someone to work for Rentokil Initial.
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Customer Service Team Leader employer: Rentokil
Contact Detail:
Rentokil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Network like a pro! Reach out to current employees at Rentokil Initial on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Service Team Leader role.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've motivated a team or resolved conflicts in the past. This will demonstrate that you’re ready to take on the responsibilities of a Team Leader.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Team Leader role. Highlight your experience in managing teams and any relevant customer service skills. We want to see how you can lead our admin team effectively!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've met targets or improved processes in previous roles. This helps us see the impact you could have at Rentokil.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your values align with our 'People First' approach. We love seeing genuine enthusiasm!
Apply Through Our Website: Make sure to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Rentokil
✨Know Your Team Dynamics
Before the interview, take some time to understand what makes a successful team leader. Research effective team management strategies and think about how you can apply them to lead the 18 administrators. Be ready to share examples of how you've motivated teams in the past.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare to discuss your previous experiences in this area. Think of specific situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your commitment to maintaining high standards of professionalism.
✨Highlight Your IT Proficiency
As the role involves keying legal contracts and managing data, be prepared to talk about your IT skills. Familiarise yourself with any relevant software or tools that Rentokil Initial might use, and be ready to explain how you've used technology to improve efficiency in your previous roles.
✨Emphasise Relationship Building
Building relationships with colleagues and other teams is crucial. Think of examples where you've successfully collaborated with others to achieve a common goal. During the interview, express your enthusiasm for fostering a positive work environment and how you plan to strengthen those relationships within the company.
