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- Tasks: Lead a team in maintaining stunning roof terraces and ensuring top-notch customer service.
- Company: Join Urban Planters, the UK's leading interior landscaper with a passion for plants.
- Benefits: Competitive salary, flexible working patterns, and opportunities for personal growth.
- Why this job: Make a real difference by enhancing workplace environments with greenery and nature.
- Qualifications: Leadership experience, problem-solving skills, and a full UK driving licence required.
- Other info: Dynamic role with a focus on teamwork and customer engagement.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking for your next promotional opportunity? We are currently seeking a Roof Terrace Maintenance Supervisor to join our dedicated team in the Brentwood Branch. If you are passionate about developing staff and providing excellent customer service, this could be the perfect opportunity for you!
Urban Planters began trading back in 1965 and in that time have grown to be the industry leading interior landscaper. We provide and install planting in, on and around the buildings of the companies we partner with. We love working with plants and we enjoy the challenge of finding new ways of incorporating plants and greenery to all workplace settings across the UK, through our network of operating branches. Therefore, able to offer the personalised service of a local business but with the standards and resources of a national organisation. We don’t just care for our plants; we also care about our colleagues and our customers. Over the last 10 years we have worked with businesses as Biophilic Design & Biodiversity Consultants. At Urban Planters we help people understand how they can improve the impact of nature on their customers and staff, whilst improving productivity, being more sustainable, helping nature and improving wellbeing.
Our Services include:
- Plant Displays
- Grounds Maintenance
- Design and Landscaping
- Green Walls
- Preserved & Artificial Christmas Displays
The Role
This field-based team leadership role focuses on supporting the local Technicians in their day to day role and assisting your line manager in the delivery of service excellence to our customers. You will be responsible for delivering specific KPIs set out by the business, with the Operations Manager remaining accountable. Key responsibilities include:
- Acting as the direct supervisor and line manager for maintenance technicians in the roof terrace team.
- Providing frontline support in customer engagement to help drive the business forward.
- Assisting the Operations Manager in optimising the productivity of the Technician team.
- Ensuring that quality control measures are followed and regularly checked as well as carrying out quality audits on customer sites.
- Carrying out quarterly TPAs (Technical Performance Assessments) to support in creating development plans for Technicians in the branch.
- Overseeing the procurement process and ensuring Technicians have the necessary preparations and equipment.
- Offering daily technical support and assisting with training Technicians on the frontline.
- Spending at least four days a week in the field.
- Leading the team in developing and implementing 'Best Practices' for service delivery.
- Responsible for planning and organising routes for the branch technicians.
- Handling customer complaints and queries where necessary with support of branch operations managers & local business development managers/national account managers.
- Support with surveys when required to establish accurate requirements.
- On occasions you may need to cover maintenance contractual work when required.
- Provide cover for other members of the management team and cover the management of other contracts as and when necessary.
Requirements
- Full UK driving licence held for more than two years, with no more than six penalty points.
- Have demonstrated leadership skills in a working environment.
- Have the ability to work in a fast-paced environment with the ability to adapt quickly to changes in the work environment.
- Must have worked in a Technician role for a minimum of 1 year.
- Self-motivated and an excellent problem solver.
- Demonstrate excellent customer service and communication skills.
- Resilient with a positive attitude.
- Ability to work unsupervised and work well under pressure.
- Experience in managing within a service delivery environment would be advantageous but this is something we can offer training on.
- Flexibility with working patterns to support business needs.
- Pride in the job you do.
Benefits
All salary and benefits will be discussed at the application stage with the Hiring Manager.
Closing date for this position is Tuesday 23rd December.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Roof Terrace Maintenance Supervisor in Brentwood employer: Rentokil
Contact Detail:
Rentokil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roof Terrace Maintenance Supervisor in Brentwood
✨Tip Number 1
Get to know the company! Research Urban Planters and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Think of examples from your past experiences that highlight your skills and how you’ve handled challenges in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Urban Planters team.
We think you need these skills to ace Roof Terrace Maintenance Supervisor in Brentwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Roof Terrace Maintenance Supervisor role. Highlight any leadership experience and customer service skills, as these are key for us at Urban Planters.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for plants and customer service. Let us know why you want to join our team and how you can contribute to our mission of enhancing workplace greenery.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love self-motivated individuals who can think on their feet, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Urban Planters!
How to prepare for a job interview at Rentokil
✨Know Your Plants
Brush up on your knowledge of different plants and their maintenance needs. Urban Planters is all about greenery, so being able to discuss plant care and how it impacts customer satisfaction will show your passion for the role.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts, as this role requires strong leadership to support the technicians.
✨Customer Service Focus
Be ready to discuss your approach to customer service. Urban Planters values excellent customer engagement, so share experiences where you went above and beyond to meet client needs or handle complaints effectively.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to solve unexpected issues on the job. This role involves working in a fast-paced environment, so showcasing your ability to adapt and find solutions will be key to impressing the interviewers.
