At a Glance
- Tasks: Provide excellent customer service and gather feedback through outbound calls.
- Company: Join Rentokil Initial, a global leader in business services.
- Benefits: Competitive salary, bonus schemes, and exciting discounts.
- Other info: Enjoy industry-leading training and great career progression opportunities.
- Why this job: Make a real difference in a fast-paced, customer-focused environment.
- Qualifications: Customer service experience and strong communication skills preferred.
The predicted salary is between 24989 - 26230 £ per year.
The Customer Service Agent Role In this role, you will be a key member of our Customer Voice Counts team, responsible for providing excellent service to our customers.
Key responsibilities include
Key Responsibilities
- Making outbound calls to obtain feedback from our customers on how they feel our service has been delivered
- Utilising our in-house systems to log feedback
- Working towards agreed individual and team targets
- Customer Service Agent Requirements
- Previous experience working in a contact centre environment would be advantageous
- Excellent customer service and communication skills
- Self-motivated and target-driven
- Good IT skills
- Ability to work well in a fast-paced environment
- You may be required to pass a DBS check depending on the role you have applied for
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives.
Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting.
As a business, we focus on the Right People, doing the Right Things, and in the Right Way.
We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Join Our Team and Make a Difference!
We are currently seeking a Customer Service Agent to join our dedicated team at the Birmingham or Dudley branch.
If you enjoy working in a fast-paced, customer-focused environment, this could be the perfect opportunity for you!
Why Join Rentokil?
- Competitive Salary Package: Start with a basic salary of £24989 per annum.
- Expected OTE: £26230 per annum, with bonus and commission schemes available.
- Benefits: RI Rewards, bonus scheme and progression opportunities.
- Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
- Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week)
- Industry-Leading Training: Receive top-notch training to support our customers' needs.
- Customer Service Agent Benefits
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Leads Commission scheme available - although this isn't a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
- #J-18808-Ljbffr
Customer Service Agent in Birmingham employer: Rentokil
At Rentokil Initial, we pride ourselves on being an exceptional employer, offering a competitive salary package and a range of benefits including a company vehicle, fuel card, and access to our industry-leading training programmes. Our supportive work culture prioritises employee growth, with opportunities for career advancement linked to performance, and a strong commitment to work-life balance. Join us in Coatbridge and be part of a team that values innovation and puts people first, ensuring you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rentokil. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rentokil before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rentokil:Your cover letter is your chance to shine! Tell us why you want to work at Rentokil specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rentokil!
How to prepare for a job interview at Rentokil
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
