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- Tasks: Lead a dynamic team to deliver top-notch services and drive sales growth.
- Company: Join Urban Planters, a vibrant company passionate about plants and customer satisfaction.
- Benefits: Competitive salary and benefits package tailored to your needs.
- Why this job: Make a real impact in a role that combines leadership with a love for plants.
- Qualifications: 2+ years of management experience and a passion for customer service.
- Other info: Flexible working hours and opportunities for personal development.
The predicted salary is between 36000 - 60000 £ per year.
Location: Reading
Contract: Full Time 37.5 hours per week, Permanent
Reporting To: Head of Operations
The Role:
Responsible for overall running of the branch including ensuring that the branch meets annual revenue and profit targets. The branch manager oversees a team, including Service Supervisor, Maintenance Technicians, Installation Technicians and Administrators, to ensure the delivery of high-quality services to customers within the branch, as well as the Health, Safety and wellbeing of all staff and customers. The branch manager is responsible for recruiting, motivating and managing the entire branch. The branch manager will support driving sales growth through engaging technicians in leads to promote both existing and new business opportunities whilst maintaining a sustainable margin. This role is a split office and field-based management position.
Principal Duties and Responsibilities:
- Staff Management: Oversee staff recruitment, absences, and HR responsibilities. Ensure the team meets contractual obligations and service targets. Support Local Technicians in meeting customer plant needs and promoting additional services and products. Provide training, coaching, field accompaniment, performance reviews, and team meetings for Maintenance and Installation Technicians. Support with retaining relationships with high profile customers across the branch territory by conducting reviews where required with Business Development Managers/Key Account Managers.
- Service Responsibilities: Monitor and manage profit and loss responsibilities. Work to meet deadlines and customer expectations. Ensure service resources are available to meet the contractual and ad hoc needs of our customers. Regularly review service routes to optimise profitability per technician. Recruit the service team to budgeted headcount and ensure adequate training and management support is given to minimise service churn. Directly line manage installation team and support service supervisor to directly line manage maintenance technicians within the branch. Set targets for the service team and manage performance against agreed KPIs. Ensure compliance with business instructions related to the health and safety of staff, customers, site contractors, the public, and the environment. Manage relationships with third party suppliers to ensure they adequately meet the needs of the branch operation. Analysing data to reduce risk and make informed decisions.
- Administration: Recruit the admin team to budgeted headcount and ensure adequate training and management support is given to minimise admin churn. Ensure the branch operation adheres to the divisional H&S management system and risk control systems. Ensure the branch adheres to the plant passport process to comply with legislation.
- Other Duties: Perform any reasonable duties that may arise in the course of the job.
Requirements:
Required Experience: Experienced in managing and controlling budgets. Knowledge and experienced in planning, and ensuring contingency plans are in place to deal with unforeseen issues. Skilled in managing large and unpredictable workloads. Experienced in business to business service / customer relationships. Management or supervisory experience for a minimum of 2 years. Skilled in managing and motivating people and utilising resources effectively. Previous experience working within similar industry.
Required Competencies:
- Delivers Results
- Acts Commercially
- Manages Self
- Coach and develop
- Display Leadership
- Work with Others
Skills: Good IT skills. Clear and effective communication skills. Demonstrates excellent customer service skills. Ability to work well under pressure and meet business targets. Holds a driving licence with up to a maximum of 6 points on the driving licence.
Personality: Has a passion for plants and what plants can do for our customers. Resilient. Self-confident. Maintains a positive attitude. Excellent problem solver. Takes pride in their work. Helpful and adaptable. Displays a sense of humour.
Image: Presents themselves in a well-groomed and smart manner.
Personal Circumstances: Holds a driving licence with up to a maximum of 6 points on the driving licence. Willingness to engage in ongoing development. Ability to work flexibly, including evenings, overnight and weekends to meet business needs.
Formal Education, Qualifications or Training - Essential and Desirable: Prior training or experience within a similar industry (Essential).
Benefits: All salary and benefits will be discussed at the application stage with the Hiring Manager.
Branch Manager in Southampton employer: Rentokil Pest Control South Africa
Contact Detail:
Rentokil Pest Control South Africa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Branch Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your passion for plants and customer service. This will help you stand out as someone who truly gets what they’re all about.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you’ve motivated teams, managed budgets, and delivered results in previous roles. This is your chance to shine and prove you’re the right fit for managing a branch!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Branch Manager in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Branch Manager role. Highlight your experience in managing teams, budgets, and customer relationships. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about plants and how your leadership style can drive our branch's success. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to meet targets and manage teams effectively. Numbers speak volumes, so if you’ve improved sales or reduced costs, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Rentokil Pest Control South Africa
✨Know Your Numbers
As a Branch Manager, you'll be responsible for budgets and profit margins. Brush up on your financial acumen and be ready to discuss how you've managed budgets in the past. Bring specific examples of how you’ve driven sales growth or optimised profitability.
✨Showcase Your Leadership Skills
This role involves managing a diverse team. Prepare to share your experiences in motivating and developing staff. Think about times when you’ve successfully coached someone or resolved team conflicts, and be ready to discuss your approach to leadership.
✨Demonstrate Customer Focus
Customer relationships are key in this position. Be prepared to talk about how you've built and maintained strong relationships with clients. Share specific instances where you’ve gone above and beyond to meet customer needs or resolve issues.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected challenges. Think of examples from your past where you had to adapt quickly or implement contingency plans. This will show your resilience and ability to think on your feet.
