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For Companies At a Glance
- Tasks: Lead a team, organise routes, manage drivers, and enhance customer service.
- Company: Join Rentokil Initial, a global leader in hygiene and pest control services.
- Benefits: Enjoy competitive salary, bonuses, healthcare, and flexible working hours.
- Why this job: Make a difference while developing your leadership skills in a supportive environment.
- Qualifications: Must have a full UK driving licence and demonstrated leadership skills.
- Other info: Potential relocation package of up to £5,000 for those moving over 2 hours away.
The predicted salary is between 22895 - 28582 £ per year.
Join Our Team and Make a Difference! We are currently seeking a Service Team Leader to join our dedicated team at the Croydon branch. If you are passionate about developing staff and providing excellent customer service, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start with a basic salary of £28,582 per annum. Expected OTE: £29,500 per annum, with bonus and commission schemes available.
- Benefits: Uniform and RI Rewards.
- Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
- Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week), with potential for up to 48 hours in the future with an increased salary.
- Industry-Leading Training: Receive top-notch training to support our customers' needs.
The Service Team Leader Role
As a Service Team Leader, you will support the branch's operations and organise the Service Driving team. Key responsibilities include:
- Planning and organising routes for our drivers.
- Organising the fleet of vehicles we have.
- Managing a certain number of drivers within the branch.
- Dealing with customer complaints and queries.
- Identifying ways to improve the quality and efficiency of customer service.
- Providing support and development for colleagues in the branch.
- Keeping relevant documentation up to date including vehicle information.
- On occasions, you may need to cover driving routes.
Requirements:
- Full UK driving licence held for more than two years, with no more than six penalty points.
- Demonstrated leadership skills in a working environment.
- Ability to work in a fast-paced environment with the ability to adapt quickly to changes in the work environment.
- Experience in managing within a service delivery environment would be advantageous but this is something we can offer training on.
- Demonstrated excellent customer service and communication skills.
- Flexibility with working patterns to support business needs.
- Ability to use own initiative and have a positive 'can do' attitude.
- Pride in the job you do.
- You may be required to pass a DBS check depending on the role you have applied for.
Benefits:
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers.
- Uncapped leads commission - although this isn't a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
A Company Putting "People First"
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting. As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family. Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Service Team Leader employer: Rentokil Pest Control South Africa
Contact Detail:
Rentokil Pest Control South Africa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Leader
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Service Team Leader. Understanding how to plan and organise routes for drivers, manage a fleet, and handle customer complaints will give you an edge in discussions during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples from your past experiences where you've successfully managed a team or improved service delivery. This will demonstrate your capability to lead and develop staff effectively.
✨Tip Number 3
Research Rentokil Initial's values and their commitment to customer service. Being able to articulate how your personal values align with theirs can make a strong impression during your interview.
✨Tip Number 4
Be ready to discuss your adaptability in fast-paced environments. Prepare scenarios where you've successfully navigated changes or challenges, as this role requires flexibility and a positive attitude.
We think you need these skills to ace Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership and customer service. Emphasise any previous roles where you managed teams or improved service delivery, as these are key aspects of the Service Team Leader position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for developing staff and providing excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to lead and adapt in a fast-paced environment.
Highlight Relevant Skills: Clearly outline your skills that match the job requirements, such as your full UK driving licence, leadership abilities, and excellent communication skills. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a leadership role.
How to prepare for a job interview at Rentokil Pest Control South Africa
✨Showcase Your Leadership Skills
As a Service Team Leader, demonstrating your leadership abilities is crucial. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance.
✨Emphasise Customer Service Experience
Since the role involves dealing with customer complaints and queries, be ready to discuss your approach to customer service. Share specific instances where you turned a negative experience into a positive one.
✨Demonstrate Adaptability
The job requires working in a fast-paced environment. Be prepared to discuss how you've adapted to changes in previous roles and how you handle unexpected challenges.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This demonstrates your enthusiasm and commitment to the position.
