At a Glance
- Tasks: Lead and inspire a team to deliver top-notch service and boost sales.
- Company: Join Rentokil Initial, a market leader in service excellence.
- Benefits: Great package, onsite parking, and a convenient location.
- Other info: Collaborative environment with opportunities for personal growth.
- Why this job: Make a real impact by coaching and mentoring a dedicated team.
- Qualifications: 2+ years in a similar role with management experience.
The predicted salary is between 30000 - 40000 £ per year.
Join our team and use your engaging leadership style to lead a team of service people to deliver high-quality service to our clients.
Your chance to join a market-leading organisation. Work within an experienced, supportive, and collaborative team environment. Great package, onsite parking, and easy-to-reach location.
Rentokil Initial has a great opportunity for a Local Service Manager to join the Hallam team. You will use your collaborative and engaging leadership style to take on the responsibility to coach, mentor, and lead a team of service people to consistently deliver a high quality of service to our customers and encourage growth in our sales.
Responsibilities in this role include:
- Coach, mentor and train the Hygiene Service Team to achieve targets.
- Monitor and review service productivity rates, seek improvement and continually improve productivity, year on year.
- Implement the regional annual operational plan.
- Conduct regular quality audits of specified client base and premises.
- Ensure company service practices are met and identify opportunities to improve service standards.
- Ensure service efficiency is optimised through tools and technology available.
- Ensure the team’s company vehicles are maintained in a safe, reliable, and clean condition.
- Proactively resolve customers’ issues.
- Develop and maintain long-term customer relationships.
It is expected that the successful candidate will have:
- 2 or more years in a similar services role.
- 2 or more years experience within a management role with a services or operations background.
- Experienced in implementing Worksite safety initiatives, dispute resolution, and regular reporting to higher management.
- High-level communications and commercial experience.
- The drive to lead by example to set a high standard of customer service.
Local Service Manager | Hallam employer: Rentokil Pest Control South Africa
Rentokil Initial is an exceptional employer, offering a supportive and collaborative team environment in Hallam where you can thrive as a Local Service Manager. With a focus on employee growth through coaching and mentoring, alongside a competitive package that includes onsite parking and a convenient location, we prioritise your professional development while ensuring you play a key role in delivering high-quality service to our clients.
Contact Details:
Rentokil Pest Control South Africa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Local Service Manager | Hallam
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rentokil Pest Control South Africa. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rentokil Pest Control South Africa before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Local Service Manager | Hallam
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rentokil Pest Control South Africa:Your cover letter is your chance to shine! Tell us why you want to work at Rentokil Pest Control South Africa specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rentokil Pest Control South Africa!
How to prepare for a job interview at Rentokil Pest Control South Africa
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
