ITSM Change Management Analyst

Responsibilities

● The efficient and effective operation of the IT Change Management and Service Transition processes in accordance with current policies and procedures

● Supporting the Global Change and Service Transition Manager to ensure the IT Change Management process operates effectively and efficiently

● Working with other service management functions to ensure effective operation of the change and transition functions

● The production of schedules of change for managing changes to the live environment

● Progressing the status of changes with service departments to ensure data is current

● Providing guidance to those involved in change management and service transition

● Producing change management and service transition reports as required by the change and transition processes

● Planning own work to meet given objectives and processes within a clear framework of accountability while exercising substantial personal responsibility and autonomy

● Adhering to IT governance and controls

Requirements:

The role holder will have a proven ability for:

● Strong methods, techniques and tools for planning, organising, co-ordinating and monitoring on-going operational activities

● Ability to meet targets and fulfil agreements even when adverse circumstances prevail

● Analytical and systematic approach to problem solving with a meticulous attention to detail

● Communicates fluently orally and in writing, and can present complex technical information to non-technical audiences

● Ability to manage stakeholders at all levels

● Ability to identify the needs of the internal or external customer and keep them in mind when taking actions or making decisions

● Applies quality standards to all tasks undertaken and ensures that nothing is overlooked.

● Broad understanding of IT infrastructure, applications and service processes

● The ability to competently cope with the unexpected

● The ability to make sound decisions quickly in a crisis situation

● The ability to deal with any issues be they familiar or unfamiliar

● The ability to motivate others in times of continual change.

Experience

The role holder:

● Has experience of delivering to to specific objectives in a similar role handling large quantities of data and/or reporting

● Has experience of operating agreed, standardised processes in a large organisation

● Has practical experience of working across teams to deliver specific objectives

● Is competent in the use of IT Service Management and Reporting applications

Skills

The role holder will be familiar with:

● IT Change Management: The structured process for controlling how changes are made to IT systems and services, aiming to minimise disruptions and risks while maximising the benefits of those changes. Ensuring that changes are implemented safely, efficiently, and with minimal impact on business operations.

● Google Application suite: competent in the use of google allplications such as docs, sheets, mail etc.

● Presentation Techniques: Methods and techniques for delivering effective presentations, either face-to-face or online.

● Report Writing Techniques: Methods and techniques for writing effective technical and business focused reports.

● Database Software: Software which enables the user to create, populate and manipulate data structures.

Knowledge

The role holder will be aware of:

● Application Development Tools: Software tools which automate or assist part of the development process.

● Business Analysis Techniques: Techniques which help in modelling and understanding a business and its operation. Examples: business environment analysis, business perspectives, functional business models, business driven development, process modelling, stakeholder analysis, relational data modelling, use case modelling, statistical process control, use cases, user stories, Scrum, process mapping, benefits mapping.

● Corporate, Industry and Professional Standards: Specific standards, practices, appraisal and certification programs associated with the IT practitioner\’s current role.

● Operational/Service Architecture: Knowledge of the IT/IS infrastructure (hardware, databases, public/private cloud, operating systems, intelligent SAN, *aaS, middleware/SOA, local area networks, Lan, WLan, Wi-Fi etc) and the IT applications and service processes used within own organisation, including those associated with sustainability and efficiency including virtualisation, re-use/sharing, and closed loop strategies.

● Big Data: A broad term for data sets so large or complex that traditional data processing applications are inadequate. Challenges include analysis, capture, curation, search, sharing, storage, transfer, visualization, and information privacy.

● Information Analysis Tools: Tools and techniques which can be used to analyse data. Examples: optimisation methods, search routines, rule induction and pattern recognition and completion algorithms, lexical analysis and parsing, pattern recognition, statistical analysis, media annotation methods.

● Time Management Techniques: Methods and techniques for making effective use of their time.

● Statistical Sampling Techniques: Methods and techniques for ensuring valid results are obtained by means of sampling.

Relevant Qualifications

Desirable:

● ITIL Foundation in IT Service Management

Benefits:

• Competitive salary
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (joanna.sharpe@rentokil-initial.com) if you need anything

Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.

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