Credit Control Team Leader in Dudley

We are currently seeking a Credit Control Team Leader to join our dedicated team at the Dudley office. If you have previous experience working in a collections environment and can support enhancing the credit control function, this could be the perfect opportunity for you!

Why Join Rentokil?

• Competitive Salary Package: Start with a basic salary of £33,883 per annum.
• Bonus schemes available.
• Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
• Work‑Life Balance: Full‑time, Permanent role, Monday to Friday (37.5hr week).
• Hybrid Working: 2 days a week in the office.
• Industry‑Leading Training: Receive top‑notch training to support our customers' needs.

The Role

The key purpose of this role is to ensure the team achieve Cash, Debt and other targets associated with the control and reduction of the company DSO along with the effective line management of the front line Team members.

Duties & Responsibilities

• Manage the processes associated with prompt collection of debts and maintenance of accounts.
• Maintain age debt profile within business parameters.
• Ensure the team keep up to date on individual tasks.
• Escalate as appropriate both internally and externally.
• Manage the team to achieve targets set.
• Challenge and manage performance outputs effectively and through formal processes where necessary.
• Lead, engage & direct as appropriate, understand and produce key performance indicators to ensure the team’s performance is maximised.
• Gives clear directions – ensuring communications are clear and simple and understood by all.
• Maintain audit compliance & controls.
• Ability to adapt to and manage change at any time.
• Ensure the team are customer focused and delivers required levels of service at all times.
• Build, strengthen and improve customer relationships.
• Ad hoc projects to deliver process improvements within agreed timescales and cost.
• Is supportive and/or positive of other members of team.
• Accountable for delivering against own role description and team deliverables.
• Communicates daily objectives and shares helpful information with the team/individuals.
• Monitors progress of objectives and takes action to ensure delivery to agreed timescales and cost.
• Uses experience to solve current problems.
• Recognises success within the team.
• Instil a responsive and ‘right first time’ approach at all times.
• Ensure relevant controls are in place and executed to audit team against KPI’s and processes.

Requirements

• Minimum of 3 years supervisory experience.
• Excellent IT skills including Word/Excel.
• Passion for initiating and facilitating continuous improvement.
• Ability to understand business policies and procedures as they impact on the job role and business activity.
• Ability to understand broader business objectives and the implications of actions on the business.
• Have excellent leadership and managerial skills.
• Have a responsible, professional, and positive attitude.
• Have integrity, initiative and focus.
• Be able to motivate self and team.
• Accuracy with record keeping.
• Excellent spoken & written communication skills.
• Ability to plan, manage & prioritise own and others workload.
• Show passion with a ‘can do’ attitude.

Equal Opportunity

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.