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For Companies At a Glance
- Tasks: Maximise debt collection and provide excellent customer service in a dynamic team.
- Company: Join Rentokil Initial, a leader in the industry with a supportive culture.
- Benefits: Competitive salary, bonuses, discounts, and career growth opportunities.
- Other info: Enjoy a hybrid work model and industry-leading training to boost your career.
- Why this job: Make a real impact while developing your skills in a rewarding role.
- Qualifications: 2 years experience in collections and strong communication skills required.
The predicted salary is between 24991 - 27631 £ per year.
Join Our Team and Make a Difference! We are currently seeking a Credit Control Advisor to join our dedicated team at the Dudley office. If you have previous experience working in a collections environment and can support enhancing the credit control function, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start from £24,991 per annum depending on experience
- Expected OTE: from £27,631 per annum, with bonus
- Benefits: Discount scheme, bonus, incentives and career opportunities
- Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5 hr week), Hybrid role, Tuesday and Wednesday in the Dudley office
- Industry-Leading Training: Receive top‑notch training to support our customers' needs.
The Role
As a Credit Control Advisor, you will be responsible for maximising the collection of debt, while ensuring that the debtor days are reduced in line with company targets.
Key Responsibilities
- Debt management and collection of customer accounts
- Responsibility for your section of the ledger
- Achieving agreed collection targets
- Providing reports on the performance of accounts
- Controlling and monitoring the daily debt
- Monitoring cash allocation and proposing corrective action on allocated accounts where needed
- Escalating serious issues to the Team Leader or Credit Manager
- Providing an excellent level of customer service
- Resolving all business queries within agreed timeframes
- Ad hoc administration duties
Requirements
- A minimum of 2 years experience within a collections environment
- ICM qualification would be advantageous
- Ability to initiate and facilitate continuous improvements
- Work to strict timeframes
- Ability to maintain a high level of accuracy
- Excellent IT skills including MS Office and Pivot tables
- Understanding of audit controls
- Excellent written and spoken communication skills
- Good organisation skills
Benefits
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
Equal Opportunity Employer Statement
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Credit Control Advisor in Crawley employer: Rentokil Pest Control South Africa
Contact Detail:
Rentokil Pest Control South Africa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Advisor in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about letting people know you’re on the hunt for a Credit Control Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. Think about your past experiences and how they relate to the role at Rentokil Initial. We want you to shine, so rehearse your answers and come across as confident and knowledgeable!
✨Tip Number 3
Showcase your skills! If you’ve got experience with debt management or customer service, make sure to highlight that in conversations. Bring examples of how you’ve successfully managed accounts or improved processes to the table during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Rentokil Initial. Let’s get you that Credit Control Advisor position!
We think you need these skills to ace Credit Control Advisor in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Control Advisor role. Highlight your experience in collections and any relevant qualifications, like ICM, to show us you’re the right fit for the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join Rentokil Initial and how your skills can enhance our credit control function. Keep it engaging and personal!
Showcase Your Achievements: When detailing your previous roles, focus on your achievements in debt management and collection. We love numbers, so if you’ve hit targets or improved processes, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at Rentokil Initial!
How to prepare for a job interview at Rentokil Pest Control South Africa
✨Know Your Numbers
As a Credit Control Advisor, you'll be dealing with debt management and collections. Brush up on your financial metrics and be ready to discuss how you've successfully managed accounts in the past. Highlight specific figures or targets you've achieved to show your impact.
✨Showcase Your Communication Skills
Excellent written and spoken communication skills are crucial for this role. Prepare examples of how you've resolved customer queries or escalated issues effectively. Practise articulating your thoughts clearly, as this will demonstrate your ability to provide top-notch customer service.
✨Familiarise Yourself with the Company
Do some homework on Rentokil Initial and their credit control function. Understand their values and how they operate. This will not only help you answer questions more effectively but also show your genuine interest in the company and the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to manage difficult accounts or improve processes. Be ready to explain your thought process and the outcomes of your actions.