Business Analyst

Overview

In our dynamic and evolving global business, the Group IT Digital Products and AI team plays a critical role in shaping our future. This team is at the forefront of developing an exciting new generation of enterprise solutions, leveraging cutting-edge cloud architecture, mobile technologies, and artificial intelligence. These bespoke applications are central to our IT strategy, driving innovation across the entire Prospect to Cash business process and supporting key Operations, Sales, and back-office functions.

As a Business Analyst within this team, you\’ll be instrumental in bridging the gap between business needs and technological solutions. You\’ll work closely with business stakeholders to understand their challenges and opportunities, gathering the necessary information to support clear business cases with quantifiable benefits. Your expertise will then be key in translating these into comprehensive functional and non-functional requirements. You\’ll also collaborate with the business to help them create appropriate user acceptance test scenarios, ensuring readiness for successful deployment. Join us in transforming Rentokil Initial\\\’s digital landscape and directly impacting our operational efficiency and growth.

Responsibilities

• Champion business value: Actively participate in defining and articulating the business justification for application projects that introduce new or improved processes.
• Translate vision into actionable requirements: Gather a deep understanding of current operations, define future state business processes, and translate these into clear, actionable User Stories that guide our development teams.
• Support quality assurance: Partner with the business users to define robust acceptance test scenarios, empowering them to validate that solutions meet business needs.
• Facilitate successful adoption: Provide essential transition support and contribute to change delivery efforts, ensuring our user community effectively adopts new systems and realizes the intended business benefits.
• Domain level knowledge: Have a good understanding of the domain that this role sits within (e.g. Service, Sales, Back office etc).

As a Business Analyst in our AI team, you\\\’ll be a pivotal force in shaping and delivering innovative solutions that drive Rentokil Initial forward using cutting edge technologies. Your primary responsibilities will include:

Responsibilities (continued)

• Strategic Investigation & Opportunity Identification
• Bridging Business & Technology
• Leverage your business acumen to assess and advise on the practicality of different solution alternatives, skillfully integrating technical possibilities with operational realities.
• Take ownership of the detailed specification and modeling of recommended solutions, applying relevant resources, standards, methods, and tools.
• Maintain strong relationships with software engineering and service delivery teams, playing a full part in bringing systems to successful implementation.
• Documentation & Agile Delivery
• Eliciting, analysing, and documenting detailed functional and non-functional requirements.
• Crafting clear, concise, and actionable User Stories and acceptance criteria that accurately represent business needs and guide our development teams.
• Analysing current and future state business processes, identifying gaps, and proposing optimisations.
• Apply established standards, methods, and tools effectively to produce consistently high-quality documentation, covering both technical details and descriptive aspects.
• Actively participate in planning and facilitating meetings, workshops, and stakeholder engagement throughout system investigations and subsequent development work.
• Working closely with Product Owners to refine and groom the product backlog, ensuring user stories are well-defined, prioritised, and ready for development.
• Participating actively in agile ceremonies (e.g., sprint planning, stand-ups, retrospectives) to provide clarity and context to the development team.
• Business Readiness & Change Management
• Conduct comprehensive business impact assessments to understand how proposed changes will affect business units and individual roles.
• Providing ongoing clarification to development and testing teams during sprints to ensure solutions align with business intent.

Requirements

• Has achieved proficiency in the tasks of Business analysis with 3+ years experience in a Business Analysis role.
• Domain level experience within the relevant area.
• Performs work activities covering technical, financial and quality aspects.
• Possesses a broad understanding of business and business skills, and understands the significance of commercial constraints
• Comprehensive knowledge of Agile frameworks and development life-cycles.
• Understands the interdependencies of business processes and information systems.
• Has achieved proficiency in the task of Requirements definition and management
• Is experienced in communicating with stakeholders at all levels, singly and in groups.
• Fluent in the AI landscape, including Machine Learning

Benefits

• Competitive salary and bonus scheme
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (joanna.sharpe@rentokil-initial.com) if you need anything

Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.