Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and optimise automation performance while collaborating with various teams.
- Company: Join Rentokil Initial, a global leader in business services.
- Benefits: Competitive salary, bonuses, discounts, and career growth opportunities.
- Why this job: Make a real impact in a dynamic role with industry-leading training.
- Qualifications: Technical skills in HTML, SQL, and problem-solving abilities required.
- Other info: Enjoy a supportive work environment with excellent employee benefits.
The predicted salary is between 26157 - 28500 £ per year.
Join Our Team and Make a Difference! We are currently seeking an Automation Support Analyst to join our dedicated team at the Dudley office. If you are detail-oriented with a technical support background, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start with a basic salary of £26,157 per annum. Expected OTE: £28,500 per annum, with bonus and commission schemes available.
- Benefits: Discount scheme, bonus and career opportunities.
- Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
- Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5hr week).
- Industry-Leading Training: Receive top-notch training to support our customers' needs.
The Role
As an Automation Support Analyst, you will ensure the smooth operation of our Speed Applications and support our RPA platform. You will also collaborate with various teams including Automation, IT and business stakeholders to deliver exceptional support to optimise automation performance.
Key Responsibilities
- Investigating and resolving issues.
- Monitoring our support system.
- Ensuring the platforms are functioning properly and rectifying any issues that may arise.
- Performing platform maintenance.
- Providing management information support including reports that provide insight into system performance.
- Assisting with administration linked to various applications.
- Taking ownership and rectifying support issues.
- Communicating with customers to understand and support their needs.
- Escalating any complex issues.
Requirements
- Technical proficiency and knowledge of HTML, SQL, Google Apps Script, BigQuery, Android, Excel and automation techniques.
- Strong analytical and problem-solving ability.
- Great attention to detail.
- Excellent written and verbal communication skills.
- Ability to work well within a team.
- Willingness to learn.
- You may be required to pass a DBS check depending on the role you have applied for.
Benefits
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Leads Commission scheme available - although this isn't a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
A Company Putting "People First"
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting. As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Automation Support Analyst employer: Rentokil Pest Control South Africa
Contact Detail:
Rentokil Pest Control South Africa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automation Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Rentokil Initial on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since the role involves HTML, SQL, and automation techniques, make sure you can talk confidently about your experience with these tools.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've tackled issues head-on, especially in a tech support context. We love to see how you approach challenges!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Rentokil Initial family.
We think you need these skills to ace Automation Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Automation Support Analyst role. Highlight your technical skills like HTML, SQL, and any relevant experience that shows you can handle the responsibilities listed in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about automation and how your background makes you a great fit for our team. Keep it concise but engaging!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and resolve issues effectively, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Rentokil Pest Control South Africa
✨Know Your Tech
Brush up on your technical skills, especially in HTML, SQL, and automation techniques. Be ready to discuss how you've used these tools in past roles or projects, as this will show your practical knowledge and problem-solving abilities.
✨Show Your Analytical Side
Prepare examples of how you've tackled complex issues in previous jobs. Think about specific situations where your analytical skills made a difference, and be ready to explain your thought process during the interview.
✨Communicate Clearly
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend to get comfortable explaining technical concepts in simple terms.
✨Demonstrate Team Spirit
Be prepared to discuss how you work within a team. Share experiences where collaboration led to successful outcomes, and highlight your willingness to learn from others, which aligns perfectly with Rentokil Initial's values.
