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- Tasks: Lead a dynamic service team and enhance customer satisfaction.
- Company: Join Rentokil Initial, a global leader in hygiene services.
- Benefits: Competitive salary, bonuses, healthcare, and exciting discounts.
- Other info: Enjoy a supportive culture with excellent career growth opportunities.
- Why this job: Make a real impact while developing your leadership skills.
- Qualifications: Leadership experience and a full UK driving licence required.
The predicted salary is between 30100 - 35500 £ per year.
Join Our Team and Make a Difference! We are currently seeking a Service Team Leader to join our dedicated team at the Croydon branch. If you are passionate about developing staff and providing excellent customer service, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start with a basic salary of £30,100 per annum. Expected OTE: £35,500 per annum, with bonus and commission schemes available.
- Benefits: Uniform and RI Rewards.
- Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
- Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week), with potential for up to 48 hours in the future with an increased salary.
- Industry-Leading Training: Receive top-notch training to support our customers’ needs.
The Service Team Leader Role
As a Service Team Leader, you will support the branches' operations and organise the Service Driving team. Key responsibilities include:
- Planning and organising routes for our drivers
- Organising the fleet of vehicles we have
- Managing a certain number of drivers within the branch
- Dealing with customer complaints and queries
- Identifying ways to improve the quality and efficiency of customer service
- Providing support and development for colleagues in the branch
- Keeping relevant documentation up to date including vehicle information
- On occasions, you may need to cover driving routes
Requirements
Service Team Leader Requirements:
- Full UK driving licence held for more than two years, with no more than six penalty points.
- Have demonstrated leadership skills in a working environment
- Have the ability to work in a fast-paced environment with the ability to adapt quickly to changes in the work environment
- Experience in managing within a service delivery environment would be advantageous but this is something we can offer training on
- Demonstrate excellent customer service and communication skills.
- Flexibility with working patterns to support business needs.
- Ability to use own initiative and have a positive ‘can do’ attitude
- Pride in the job you do
Benefits
Service Team Leader Benefits:
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers.
- Leads Commission scheme available - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
A Company Putting “People First”
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.
As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Service Team Leader in London employer: Rentokil Initial
Contact Detail:
Rentokil Initial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Leader in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rentokil Initial. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership skills and customer service experience align with the Service Team Leader role. Confidence is key!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've handled customer complaints or improved service delivery in the past. Use specific examples to illustrate your points and demonstrate your 'can do' attitude.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Team Leader in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about developing staff and providing excellent customer service. A little personality goes a long way!
Tailor Your CV: Make sure your CV is tailored to the Service Team Leader role. Highlight any leadership experience and customer service skills that match what we’re looking for. This helps us see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in a fast-paced environment like ours!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rentokil Initial
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Team Leader role. Familiarise yourself with the key responsibilities like planning routes and managing drivers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Service Team Leader, you'll need to exhibit strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. This will highlight your capability to manage and develop staff effectively.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and improving service quality. Think of specific instances where you've dealt with difficult customers or implemented changes that enhanced service delivery. This will showcase your problem-solving skills and commitment to excellent customer service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the training opportunities or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals.