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For Companies At a Glance
- Tasks: Make outbound calls to generate business and support sales growth.
- Company: Join Rentokil Initial, a global leader in pest control and hygiene services.
- Benefits: Competitive salary, bonus schemes, and exciting discounts from over 3,000 retailers.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Previous experience in sales or contact centre preferred; strong communication skills required.
- Other info: Enjoy industry-leading training and excellent career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We are currently seeking a Telesales Consultant to join our dedicated team at the Birmingham branch. If you enjoy working in a fast-paced, customer-focused environment, this could be the perfect opportunity for you.
Why Join Rentokil?
- Competitive Salary Package: Start with a basic salary of £***** per annum. Expected OTE: £***** per annum, with bonus and commission schemes available.
- Benefits: RI Rewards, bonus scheme and progression opportunities.
- Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
- Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5 hr week).
- Industry-Leading Training: Receive top-notch training to support our customers' needs.
The Telesales Consultant Role
The purpose of this role is to handle customer enquiries and support the business in increasing sales volumes. You will be making appointments to new customers for our field-based sales executives.
Key responsibilities:
- Using outbound calls to generate and convert business for new and existing customers.
- Increasing the productivity of sales in your geographical area.
- Answering incoming queries and informing relevant parties.
- Increasing conversion of sales against marketing-driven campaigns.
- Attending and participating in monthly sales meetings.
Requirements:
Telesales Consultant Requirements:
- Previous experience working in a contact centre or sales environment would be preferred.
- Excellent customer service and communication skills.
- Self-motivated and target-driven.
- Good IT skills.
- Ability to work well in a fast-paced environment.
- You may be required to pass a DBS check depending on the role you have applied for.
Benefits:
Telesales Consultant Benefits:
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Leads Commission scheme available - although this isn't a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
A Company Putting "People First"
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting. As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Telesales Agent in Birmingham employer: Rentokil Initial
Contact Detail:
Rentokil Initial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Agent in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rentokil Initial. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience in telesales and customer service.
✨Tip Number 3
Show off your skills! During the interview, highlight your previous experience in contact centres or sales environments. Share specific examples of how you've successfully handled customer enquiries or increased sales – numbers speak volumes!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Telesales Agent in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telesales Consultant role. Highlight any previous experience in sales or customer service, and don’t forget to mention your IT skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this fast-paced environment. Share your passion for customer service and how you can contribute to increasing sales volumes at Rentokil.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and engaging – we love a good read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our amazing benefits right there.
How to prepare for a job interview at Rentokil Initial
✨Know Your Product
Before the interview, make sure you understand Rentokil's services and how they benefit customers. Familiarise yourself with their pest control and hygiene solutions so you can confidently discuss how you would promote these during your calls.
✨Showcase Your Communication Skills
As a Telesales Consultant, excellent communication is key. Practice articulating your thoughts clearly and concisely. Consider role-playing with a friend to simulate common customer scenarios and refine your responses.
✨Demonstrate Your Customer Focus
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations or turned a negative experience into a positive one, showcasing your ability to connect with customers.
✨Be Ready for Role-Specific Questions
Expect questions about your experience in telesales or contact centres. Be prepared to discuss your approach to meeting targets and how you handle rejection. This will show your self-motivation and target-driven mindset, which are crucial for this role.
