Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design and document technical solutions for global Service operations.
- Company: Join Rentokil Initial, a leader in service solutions with a diverse and inclusive culture.
- Benefits: Enjoy hybrid working, competitive salary, 23 days holiday, and healthcare perks.
- Why this job: Be part of a team that values innovation and collaboration while making a real impact.
- Qualifications: Proven experience as a Technical Architect with knowledge of Service processes and technologies.
- Other info: We encourage applications from all backgrounds and value authenticity in your application.
The predicted salary is between 48000 - 72000 £ per year.
This role focuses on the architecture and technical design of solutions that support our global Service operations. This includes systems and processes related to scheduling and routing of technicians, job management, work order completion, inventory management, customer communication, and reporting and analytics related to service delivery.
Main Purpose of Role
The Technical Architect will play a key role in defining and delivering the technical strategy for our Service solutions. This includes:
• Designing and documenting solutions that are aligned with Service objectives, scalable, and integrated with other relevant systems (e.g., CRM, billing).
• Selecting and integrating appropriate technologies to enhance Service efficiency and customer satisfaction.
• Providing technical leadership and guidance to development teams.
• Ensuring adherence to architectural principles and standards.
• Collaborating with stakeholders across Service teams globally to understand their needs and translate them into technical solutions.
• Ensure colleagues involved in design activities (eg Business Analysts, Technical Architects) are following best practice design principles in line with the company architectural strategy
Tasks & Responsibilities
• Define and maintain the technical architecture for Service solutions.
• Design and document solutions for new Service initiatives and enhancements.
• Evaluate and select appropriate technologies to enhance Service efficiency and customer satisfaction.
• Integrate various platforms and systems, including scheduling and routing systems, mobile workforce management solutions, and customer communication tools.
• Provide technical guidance and support to development teams.
• Review & sign off all designs created for Field Services products
• Ensure adherence to architectural principles and security standards.
• Collaborate with stakeholders across Service teams globally to gather requirements and feedback.
• Monitor and optimize the performance and effectiveness of Service solutions.
Requirements:
Experience
• Proven experience as a Technical Architect with a focus on Service operations and field service management.
• Strong understanding of Service processes and best practices.
• Experience with scheduling and routing systems, mobile workforce management solutions, and customer communication tools.
• Experience with GPS tracking, IoT devices, and real-time data processing is a plus.
• Experience with API gateways (e.g., Apigee) and integration technologies.
• Hands-on experience with cloud platforms (e.g., Google Cloud Platform) and related services.
• Familiarity with mobile application development is a plus.
• UML documentation
• Data Modelling / Design
• Architecture frameworks (e.g Togaf)
Knowledge & Skills
Strong understanding of Service industry trends and technologies.
Experience with Agile development methodologies.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong problem-solving and analytical skills.
Benefits:
- Competitive salary and bonus scheme
- Hybrid working
- Rentokil Initial Reward Scheme
- 23 days holiday, plus 8 bank holidays
- Employee Assistance Programme
- Death in service benefit
- Healthcare
- Free parking
At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.
We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to ( ) if you need anything
Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.
#J-18808-Ljbffr
Technical Architect (Service) employer: Rentokil Initial plc
Contact Detail:
Rentokil Initial plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Architect (Service)
✨Tip Number 1
Familiarise yourself with the latest trends in service operations and field service management. Understanding the current technologies and methodologies will not only help you in interviews but also demonstrate your commitment to staying updated in this fast-paced industry.
✨Tip Number 2
Network with professionals in the field of technical architecture and service solutions. Attend industry events, webinars, or local meetups to connect with others who can provide insights or even refer you to opportunities within our company.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully integrated technologies in past roles. Be ready to explain your thought process and the impact of your decisions on service efficiency and customer satisfaction.
✨Tip Number 4
Showcase your collaborative skills by preparing to discuss how you've worked with cross-functional teams in the past. Highlight your ability to gather requirements and translate them into effective technical solutions, as this is crucial for the role.
We think you need these skills to ace Technical Architect (Service)
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Technical Architect position. Highlight your relevant experience in service operations and field service management.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your technical architecture experience, particularly in scheduling, routing systems, and integration technologies.
Craft a Personal Statement: Write a personal statement that showcases your passion for the role and the company. Discuss how your background and skills make you a perfect fit for the Technical Architect position, and don’t forget to include specific examples of past achievements.
Showcase Your Technical Skills: In your application, clearly outline your technical skills, such as experience with cloud platforms, API gateways, and UML documentation. Mention any familiarity with Agile methodologies and how you've applied these in previous roles.
How to prepare for a job interview at Rentokil Initial plc
✨Showcase Your Technical Expertise
Be prepared to discuss your experience as a Technical Architect, particularly in service operations. Highlight specific projects where you designed solutions that improved efficiency or customer satisfaction, and be ready to explain the technologies you selected and why.
✨Understand the Service Processes
Familiarise yourself with the key service processes mentioned in the job description, such as scheduling, routing, and job management. Demonstrating a strong understanding of these processes will show that you can effectively translate stakeholder needs into technical solutions.
✨Prepare for Technical Questions
Expect questions about architectural principles, integration technologies, and cloud platforms. Brush up on your knowledge of API gateways and mobile workforce management solutions, as well as any relevant frameworks like Togaf, to confidently answer technical queries.
✨Emphasise Collaboration Skills
Since the role involves working with various stakeholders, be ready to discuss your experience in collaborating with teams. Share examples of how you've gathered requirements and provided guidance to development teams, showcasing your communication and interpersonal skills.
