At a Glance
- Tasks: Support branch operations by planning service routes and managing documentation.
- Company: Join Rentokil Initial, a global leader in pest control and hygiene services.
- Benefits: Enjoy competitive salary, bonuses, remote work options, and extensive training.
- Other info: Potential relocation package and opportunities for career development.
- Why this job: Be part of a dynamic team making a real difference in people's lives.
- Qualifications: Previous admin experience and good IT skills preferred; customer service skills essential.
The predicted salary is between 24379 - 26000 € per year.
Initial Medical Service Coordinator
Join Our Team and Make a Difference!
We are currently seeking a Service Support Coordinator to join our dedicated team at the Maidstone branch. If you enjoy working in a fast-paced environment and playing a key part in keeping things organised, this could be the perfect opportunity for you!
Why Join Rentokil?
- Competitive Salary Package: Start with a basic salary of £24,379 per annum.
- Expected OTE: £26,000 per annum, with bonus and commission schemes available.
- Benefits: RI Rewards.
- Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
- Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5 hr week), with potential for up to 48 hours in the future with an increased salary.
- Industry-Leading Training: Receive top-notch training to support our customers\' needs.
The Service Coordinator Role
This role will support the Service Centre Manager and Team Leaders to ensure the smooth running of the branch operations. Key responsibilities include:
- Planning daily service routes
- Controlling and managing service documentation
- Ensuring service routes are completed as required
- High-volume data entry using our in-house systems
- Dealing with customer enquiries by phone and email
- Producing monthly and quarterly management data
Requirements:
Service Support Coordinator Requirements:
- Previous administrative experience with good IT skills would be preferred
- Proficient user of Microsoft Word and Excel
- Good attention to detail as you must work with a high degree of accuracy
- Ability to work using your initiative and work well in a fast-paced environment
- Demonstrate excellent customer service and communication skills
- Previous experience in a transport or logistic environment would be advantageous but not essential
- You may be required to pass a DBS check depending on the role you have applied for
Benefits:
Service Support Coordinator Benefits:
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers.
- Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
A Company Putting “People First”
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.
As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Our Social Links
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here
#J-18808-LjbffrService Support Officer in Birmingham employer: Rentokil Initial plc
Join Rentokil Initial in Maidstone as a Service Support Officer and experience a rewarding career with a competitive salary package, industry-leading training, and a strong focus on employee development. Our supportive work culture prioritises work-life balance and offers unique benefits such as a relocation package, uncapped commission opportunities, and long service recognition, making it an excellent place for those looking to grow and make a difference in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Officer in Birmingham
✨Tip Number 1
Familiarise yourself with the specific software and systems used in service coordination. Since the role involves high-volume data entry and managing service documentation, having a good grasp of these tools will set you apart.
✨Tip Number 2
Brush up on your customer service skills. As you'll be dealing with customer enquiries via phone and email, demonstrating excellent communication and problem-solving abilities will be crucial in making a positive impression.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment. Prepare examples from your previous experience where you successfully managed multiple tasks or adapted quickly to changing priorities, as this is key for the Service Support Officer role.
✨Tip Number 4
Network with current or former employees of Rentokil Initial. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Service Support Officer in Birmingham
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and requirements of the Service Support Officer position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience:Emphasise any previous administrative experience, particularly in fast-paced environments. Mention your proficiency in Microsoft Word and Excel, as well as your attention to detail, which are crucial for this role.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your enthusiasm for the role and the company. Use specific examples from your past experiences to demonstrate your customer service skills and ability to work independently.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the Service Support Officer role.
How to prepare for a job interview at Rentokil Initial plc
✨Showcase Your Administrative Skills
Since the role requires previous administrative experience, be prepared to discuss your past roles and how they relate to the responsibilities of a Service Support Officer. Highlight specific examples where you successfully managed documentation or data entry tasks.
✨Demonstrate Customer Service Excellence
This position involves dealing with customer enquiries, so it's crucial to showcase your communication skills. Prepare examples of how you've handled customer interactions in the past, especially in challenging situations, to demonstrate your ability to provide excellent service.
✨Familiarise Yourself with Microsoft Tools
As proficiency in Microsoft Word and Excel is preferred, make sure you're comfortable discussing your experience with these tools. You might even want to brush up on any relevant functions or features that could be useful in the role, such as data analysis or document formatting.
✨Emphasise Your Ability to Work Under Pressure
The job is in a fast-paced environment, so be ready to talk about how you manage stress and prioritise tasks. Share specific instances where you've successfully met tight deadlines or handled multiple responsibilities simultaneously to illustrate your capability.
