At a Glance
- Tasks: Support pest control services and collaborate with local teams to drive innovation.
- Company: Global leader in pest control with a commitment to quality and dependability.
- Benefits: Company car, fuel card, quarterly incentives, and ongoing training.
- Other info: Structured progression route and a diverse working environment.
- Why this job: Join a dynamic team and make a real impact in pest control solutions.
- Qualifications: Technical understanding of specialist services and proven sales experience.
The predicted salary is between 30000 - 40000 £ per year.
Location: Covering Branches 21/22/23/24 - London
We are a global leader in pest control, providing homeowners, small businesses and facility management companies across the UK with quality, dependable pest control services. We are currently seeking a motivated and friendly individual to serve as a Specialist Services Consultant within the London area where you will work closely with our Local Surveyors and Managers.
Key Responsibilities
- The Specialist Support Consultant will support their Area with regards to all Bird Specialist Services.
- Report directly to the Specialist Services Manager & Area Operations Manager.
- Help Surveyors to survey, cost, report and complete all Health and Safety documentation.
- Ensure that when we survey/cost/install bird related work, that we do it correctly whilst making the desired margins.
- Work closely with Team Leaders and Local Operations Managers in organising works.
- Drive innovation and help launch new products and services.
- Work with Local Management to maintain levels of Sales, Service and Health & Safety in your area.
- Be a bridge between Sales and Service.
Requirements
- Ideally have a detailed and technical understanding of Specialist Services and Products.
- Pest Control experience an Advantage.
- Health and Safety awareness and requirements.
- Proven sales development experience.
- A passion for customers.
- Strategic thinker.
Benefits
- Company Car.
- Fuel card.
- Quarterly Incentives.
- Stakeholder pension.
- Laptop & Smartphone.
- Ongoing training and support.
- Structured progression route (performance based).
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Specialist Services Consultant - Area 4 in London employer: Rentokil Initial plc
At Rentokil Initial, we pride ourselves on being a global leader in pest control, offering our employees a dynamic work environment in London that fosters innovation and collaboration. With a strong focus on employee growth, we provide ongoing training, structured progression routes, and attractive benefits such as a company car and quarterly incentives, ensuring that our team members feel valued and supported in their roles. Join us to be part of a diverse and inclusive culture where your contributions make a real difference in delivering quality services to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Services Consultant - Area 4 in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rentokil Initial plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rentokil Initial plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Specialist Services Consultant - Area 4 in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rentokil Initial plc:Your cover letter is your chance to shine! Tell us why you want to work at Rentokil Initial plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rentokil Initial plc!
How to prepare for a job interview at Rentokil Initial plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
