At a Glance
- Tasks: Maximise debt collection and enhance credit control functions in a supportive team.
- Company: Join Rentokil Initial, a leader in the industry with a focus on teamwork.
- Benefits: Competitive salary, bonuses, discounts, and career growth opportunities.
- Other info: Enjoy a hybrid work model and industry-leading training.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: 2 years experience in collections and strong IT skills required.
The predicted salary is between 24991 - 27631 € per year.
Join Our Team and Make a Difference! We are currently seeking a Credit Control Advisor to join our dedicated team at the Dudley office. If you have previous experience working in a collections environment and can support enhancing the credit control function, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start from £24,991 per annum depending on experience
- Expected OTE: from £27,631 per annum, with bonus
- Benefits: Discount scheme, bonus, incentives and career opportunities
- Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5 hr week) Hybrid role, Tuesday and Wednesday in the Dudley office
- Industry-Leading Training: Receive top‑notch training to support our customers' needs.
The Role
As a Credit Control Advisor, you will be responsible for maximising the collection of debt, while ensuring that the debtor days are reduced in line with company targets.
Key Responsibilities
- Debt management and collection of customer accounts
- Responsibility for your section of the ledger
- Achieving agreed collection targets
- Providing reports on the performance of accounts
- Controlling and monitoring the daily debt
- Monitoring cash allocation and proposing corrective action on allocated accounts where needed
- Escalating serious issues to the Team Leader or Credit Manager
- Providing an excellent level of customer service
- Resolving all business queries within agreed timeframes
- Ad hoc administration duties
Requirements
- A minimum of 2 years experience within a collections environment
- ICM qualification would be advantageous
- Ability to initiate and facilitate continuous improvements
- Work to strict timeframes
- Ability to maintain a high level of accuracy
- Excellent IT skills including MS Office and Pivot tables
- Understanding of audit controls
- Excellent written and spoken communication skills
- Good organisation skills
Benefits
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
Equal Opportunity Employer Statement
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Credit Control Business Partner - FTC - 12 months in Dudley employer: Rentokil Initial plc
Rentokil Initial is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary package starting from £24,991 per annum, alongside bonuses and incentives. With a strong focus on work-life balance through a hybrid working model and industry-leading training, employees are empowered to excel in their roles while enjoying a supportive and diverse work culture at our Dudley office.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Business Partner - FTC - 12 months in Dudley
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Credit Control Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. Think about your past experiences and how they relate to the role at Rentokil Initial. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to research Rentokil Initial! Understanding their values and culture will help you tailor your responses during interviews. Plus, it shows you’re genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us.
We think you need these skills to ace Credit Control Business Partner - FTC - 12 months in Dudley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Control Advisor role. Highlight your experience in collections and any relevant skills that match the job description. We want to see how you can enhance our credit control function!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at Rentokil Initial. Share specific examples of your achievements in debt management and customer service.
Showcase Your Skills:Don’t forget to mention your IT skills, especially with MS Office and Pivot tables. We love candidates who can demonstrate their ability to work with data and maintain accuracy in their work.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board as soon as possible!
How to prepare for a job interview at Rentokil Initial plc
✨Know Your Numbers
Brush up on your debt management metrics and collection targets. Be ready to discuss how you've successfully maximised collections in previous roles. This shows you understand the importance of numbers in a Credit Control Advisor position.
✨Showcase Your Communication Skills
Since excellent written and spoken communication is key, prepare examples of how you've resolved customer queries effectively. Practise articulating your thoughts clearly, as this will demonstrate your ability to provide top-notch customer service.
✨Familiarise Yourself with Tools
Make sure you're comfortable with MS Office and Pivot tables, as these are essential for the role. If you have experience with any specific credit control software, mention it! This will show that you're ready to hit the ground running.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as dealing with difficult customers or managing tight deadlines. Prepare your responses using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
