At a Glance
- Tasks: Oversee service delivery and manage operational incidents in a dynamic tech environment.
- Company: Join Rentokil Initial, a diverse and inclusive employer committed to your growth.
- Benefits: Enjoy competitive salary, hybrid working, generous holiday, and health perks.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a real impact by driving service quality and continuous improvement.
- Qualifications: Experience in service management and strong communication skills are essential.
The predicted salary is between 63000 - 77000 £ per year.
Purpose of the role
Service Delivery and Operational Governance
Provide operational oversight and governance of third-party service delivery across the GDP ecosystem.
Incident and Escalation Management
Act as the internal escalation point for operational incidents and service-related issues.
Commercial and Supplier Management
Ensure suppliers consistently deliver against agreed SLAs, KPIs, and contractual service obligations.
Governance and reporting
Support operational governance, reporting, and service management activities across GDP platforms and services.
Continuous Improvement and Stakeholder Management
Drive continuous improvement in operational performance, service quality, and supplier accountability.
- Tasks and Responsibilities
- Service Delivery and Operational Governance
- Manage and oversee operational service delivery provided by third-party suppliers.
- Monitor supplier performance against agreed SLAs, KPIs, and operational commitments.
- Ensure operational governance processes, reporting structures, and service reviews are maintained effectively.
- Identify, track, and manage operational risks, service issues, and delivery concerns.
- Support the transition of new products and services from delivery into operational support (“Build to Run”) ensuring appropriate service readiness, governance, and support processes are in place.
- Incident and Escalation Management
- Act as the primary operational escalation point for major incidents and service-related operational issues across GDP platforms and services.
- Coordinate with suppliers, engineering teams, and business stakeholders during incident resolution activities.
- Ensure incidents are managed, communicated, and resolved in line with agreed operational processes.
- Support post-incident reviews, root cause analysis, and service improvement initiatives.
- Commercial and Supplier Management
- Ensure suppliers meet contractual service obligations and operational performance standards.
- Monitor and validate SLA performance reporting and associated service metrics.
- Support the management of service credits and contractual remedies where service levels are not achieved.
- Work closely with Commercial, Procurement, and Finance teams on supplier governance matters.
- Analyse operational service data and trends to support service improvement, governance decision-making, and risk management activities.
- Continuous Improvement and Stakeholder Management
- Identify opportunities to improve operational performance, governance, and service quality.
- Build effective working relationships across internal teams and supplier organisations.
- Support the development and implementation of operational standards and best practices across GDP.
- Promote proactive operational management and a culture of continuous improvement.
Requirements
- Experience managing service delivery or service management activities within technology or digital environments.
- Strong understanding of operational governance, incident management, SLA management, and supplier oversight.
- Experience managing third-party service providers and holding suppliers accountable for operational performance.
- Experience working within operational support environments covering incident, problem, and service management processes.
- Strong stakeholder management and communication skills, particularly during operational incidents and escalations.
- Good analytical, reporting, and organisational skills.
- Experience working within large, multi-region organisations desirable.
- Ability to balance collaborative supplier management with effective operational governance and accountability.
Qualifications
- Relevant degree in Technology, Business, Service Management, or a related discipline desirable.
- ITIL certification or equivalent service management qualification essential.
- Agile, operational governance, or supplier management qualifications advantageous.
Benefits
- Competitive salary and bonus scheme
- Hybrid working
- Rentokil Initial Reward Scheme
- 23 days holiday, plus 8 bank holidays
- Employee Assistance Programme
- Death in service benefit
- Healthcare
- Free parking
At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences.
We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life.
Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.
We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging.
To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process.
- Our team is available to support you; feel free to reach out to ( ) if you need anything
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Service Delivery Manager in Crawley employer: Rentokil Initial plc
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StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Crawley
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Delivery Manager at Rentokil Initial plc!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Delivery Manager role at Rentokil Initial plc!
We think you need these skills to ace Service Delivery Manager in Crawley
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Rentokil Initial plc. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at Rentokil Initial plc
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Rentokil Initial plc. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
