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For Companies At a Glance
- Tasks: Maximise debt collection and enhance credit control functions in a supportive team.
- Company: Join Rentokil Initial, a leader in the industry with a focus on teamwork.
- Benefits: Competitive salary, bonuses, discounts, and career growth opportunities.
- Other info: Enjoy a hybrid work model and industry-leading training.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: 2 years experience in collections and strong IT skills required.
The predicted salary is between 24991 - 27631 £ per year.
Join Our Team and Make a Difference! We are currently seeking a Credit Control Advisor to join our dedicated team at the Dudley office. If you have previous experience working in a collections environment and can support enhancing the credit control function, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start from £24,991 per annum depending on experience
- Expected OTE: from £27,631 per annum, with bonus
- Benefits: Discount scheme, bonus, incentives and career opportunities
- Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5 hr week), Hybrid role, Tuesday and Wednesday in the Dudley office
- Industry-Leading Training: Receive top‑notch training to support our customers' needs.
The Role
As a Credit Control Advisor, you will be responsible for maximising the collection of debt, while ensuring that the debtor days are reduced in line with company targets.
Key Responsibilities
- Debt management and collection of customer accounts
- Responsibility for your section of the ledger
- Achieving agreed collection targets
- Providing reports on the performance of accounts
- Controlling and monitoring the daily debt
- Monitoring cash allocation and proposing corrective action on allocated accounts where needed
- Escalating serious issues to the Team Leader or Credit Manager
- Providing an excellent level of customer service
- Resolving all business queries within agreed timeframes
- Ad hoc administration duties
Requirements
- A minimum of 2 years experience within a collections environment
- ICM qualification would be advantageous
- Ability to initiate and facilitate continuous improvements
- Work to strict timeframes
- Ability to maintain a high level of accuracy
- Excellent IT skills including MS Office and Pivot tables
- Understanding of audit controls
- Excellent written and spoken communication skills
- Good organisation skills
Benefits
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
Equal Opportunity Employer Statement
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Credit Control Advisor - FTC - 12 months in Crawley employer: Rentokil Initial plc
Contact Detail:
Rentokil Initial plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Advisor - FTC - 12 months in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to credit control. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or achievements in debt management to interviews. This will help you stand out and demonstrate your ability to meet those collection targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Credit Control Advisor - FTC - 12 months in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Control Advisor role. Highlight your experience in collections and any relevant skills that match the job description. We want to see how you can enhance our credit control function!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at Rentokil Initial. Share specific examples of your achievements in debt management and customer service.
Show Off Your IT Skills: Since excellent IT skills are a must, don’t forget to mention your proficiency with MS Office and any experience with pivot tables. We love candidates who can hit the ground running with tech!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Rentokil Initial plc
✨Know Your Numbers
As a Credit Control Advisor, you'll be dealing with debt management and collections. Brush up on key metrics like debtor days and collection targets. Being able to discuss these confidently will show that you understand the role and its impact on the business.
✨Showcase Your Experience
With at least 2 years in a collections environment required, make sure to highlight your relevant experience. Prepare specific examples of how you've successfully managed accounts or improved processes in previous roles. This will demonstrate your capability and fit for the position.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as resolving customer queries or managing difficult accounts. Think through potential scenarios and your approach to them. This will help you articulate your problem-solving skills during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, training opportunities, or performance expectations. This shows your genuine interest in the role and helps you assess if it's the right fit for you.