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For Companies At a Glance
- Tasks: Maximise debt collection and enhance credit control functions in a supportive team.
- Company: Join Rentokil Initial, a leader in the industry with a focus on teamwork.
- Benefits: Competitive salary, bonuses, discounts, and career growth opportunities.
- Other info: Enjoy a hybrid work model and excellent training support.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: 2 years experience in collections and strong IT skills required.
The predicted salary is between 24991 - 27631 £ per year.
Join Our Team and Make a Difference! We are currently seeking a Credit Control Advisor to join our dedicated team at the Dudley office. If you have previous experience working in a collections environment and can support enhancing the credit control function, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start from £24,991 per annum depending on experience
- Expected OTE: from £27,631 per annum, with bonus
- Benefits: Discount scheme, bonus, incentives and career opportunities
- Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5 hr week), Hybrid role, Tuesday and Wednesday in the Dudley office
- Industry-Leading Training: Receive top‑notch training to support our customers' needs.
The Role
As a Credit Control Advisor, you will be responsible for maximising the collection of debt, while ensuring that the debtor days are reduced in line with company targets.
Key Responsibilities
- Debt management and collection of customer accounts
- Responsibility for your section of the ledger
- Achieving agreed collection targets
- Providing reports on the performance of accounts
- Controlling and monitoring the daily debt
- Monitoring cash allocation and proposing corrective action on allocated accounts where needed
- Escalating serious issues to the Team Leader or Credit Manager
- Providing an excellent level of customer service
- Resolving all business queries within agreed timeframes
- Ad hoc administration duties
Requirements
- A minimum of 2 years experience within a collections environment
- ICM qualification would be advantageous
- Ability to initiate and facilitate continuous improvements
- Work to strict timeframes
- Ability to maintain a high level of accuracy
- Excellent IT skills including MS Office and Pivot tables
- Understanding of audit controls
- Excellent written and spoken communication skills
- Good organisation skills
Benefits
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
Equal Opportunity Employer Statement
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Business Partner - FTC - 12 months employer: Rentokil Initial plc
Contact Detail:
Rentokil Initial plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Partner - FTC - 12 months
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Credit Control Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. Think about your past experiences and how they relate to the role at Rentokil Initial. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! Bring along examples of reports or projects you've worked on that demonstrate your debt management abilities. This will help us see how you can contribute to our team right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Business Partner - FTC - 12 months
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Control Advisor role. Highlight your experience in collections and any relevant skills that match the job description. We want to see how you can enhance our credit control function!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your previous experience aligns with our needs. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Achievements: When detailing your work history, focus on your achievements in debt management and collection. Use specific examples and numbers where possible to demonstrate your success. We love seeing results!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rentokil Initial plc
✨Know Your Numbers
As a Credit Control Advisor, you'll be dealing with debt management and collection. Brush up on your financial metrics and be ready to discuss how you've successfully managed collections in the past. Highlight specific figures or targets you've achieved to show your impact.
✨Showcase Your Customer Service Skills
This role requires excellent customer service abilities. Prepare examples of how you've resolved customer queries effectively and maintained strong relationships, even in challenging situations. This will demonstrate your capability to provide an excellent level of service.
✨Familiarise Yourself with the Company
Do some research on Rentokil Initial and their credit control function. Understanding their values and how they operate will help you tailor your answers and show that you're genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of scenarios where you've had to monitor cash allocation or escalate issues. Practising these responses will help you feel more confident during the interview.