At a Glance
- Tasks: Lead a dynamic service team and enhance customer satisfaction.
- Company: Join Rentokil Initial, a global leader in hygiene services.
- Benefits: Competitive salary, bonuses, healthcare, and exciting discounts.
- Other info: Enjoy a supportive culture with excellent career growth opportunities.
- Why this job: Make a real difference while developing your leadership skills.
- Qualifications: Leadership experience and a full UK driving licence required.
The predicted salary is between 30100 - 35500 £ per year.
Join Our Team and Make a Difference! We are currently seeking a Service Team Leader to join our dedicated team at the Croydon branch. If you are passionate about developing staff and providing excellent customer service, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start with a basic salary of £30,100 per annum. Expected OTE: £35,500 per annum, with bonus and commission schemes available.
- Benefits: Uniform and RI Rewards.
- Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
- Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week), with potential for up to 48 hours in the future with an increased salary.
- Industry-Leading Training: Receive top-notch training to support our customers’ needs.
The Service Team Leader Role
As a Service Team Leader, you will support the branches' operations and organise the Service Driving team. Key responsibilities include:
- Planning and organising routes for our drivers
- Organising the fleet of vehicles we have
- Managing a certain number of drivers within the branch
- Dealing with customer complaints and queries
- Identifying ways to improve the quality and efficiency of customer service
- Providing support and development for colleagues in the branch
- Keeping relevant documentation up to date including vehicle information
- On occasions, you may need to cover driving routes
Requirements
- Full UK driving licence held for more than two years, with no more than six penalty points.
- Have demonstrated leadership skills in a working environment
- Have the ability to work in a fast-paced environment with the ability to adapt quickly to changes in the work environment
- Experience in managing within a service delivery environment would be advantageous but this is something we can offer training on
- Demonstrate excellent customer service and communication skills.
- Flexibility with working patterns to support business needs.
- Ability to use own initiative and have a positive ‘can do’ attitude
- Pride in the job you do
Benefits
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers.
- Leads Commission scheme available - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
A Company Putting “People First”
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting. As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family. Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Service Team Leader in Bristol employer: Rentokil Initial plc
Join Rentokil Initial as a Service Team Leader in Croydon, where we prioritise employee development and customer satisfaction. Enjoy a competitive salary package, industry-leading training, and a supportive work culture that values work-life balance and offers numerous growth opportunities. With benefits like a relocation package, performance-linked salary grading, and a comprehensive rewards programme, you'll find a fulfilling career with us that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Service Team Leader in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Rentokil Initial. Check out their values and mission statement. This will help you align your answers with what they care about, showing that you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for a Service Team Leader role, like how you handle customer complaints or manage a team. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've developed staff or improved service delivery in past roles. This is your chance to shine and demonstrate that you can lead the team effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Team Leader in Bristol
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about leading a team and providing top-notch customer service.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. Focus on your leadership skills and any previous roles in service delivery. We love seeing how your background aligns with what we do!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, just like we expect from our Service Team Leaders!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Rentokil Initial plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Team Leader role. Familiarise yourself with the key responsibilities like planning routes and managing drivers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role requires demonstrated leadership skills, prepare examples from your past experiences where you've successfully led a team or managed a project. Be ready to discuss how you motivated your team and handled any challenges that arose.
✨Prepare for Customer Service Scenarios
As customer service is a big part of this job, think about how you would handle various customer complaints or queries. Prepare specific examples of how you've dealt with difficult situations in the past, focusing on your problem-solving skills and ability to maintain a positive attitude.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
