At a Glance
- Tasks: Lead a dynamic team, organise routes, and enhance customer service.
- Company: Join Rentokil Initial, a global leader in business services.
- Benefits: Competitive salary, bonuses, company vehicle, and extensive training.
- Other info: Enjoy career growth, flexible working, and a supportive team environment.
- Why this job: Make a real impact while developing your leadership skills.
- Qualifications: Leadership experience and a full UK driving licence required.
The predicted salary is between 29825 - 29825 £ per year.
Join Our Team and Make a Difference! We are currently seeking a Service Team Leader to join our dedicated team at the Woodford branch. If you are passionate about developing staff and providing excellent customer service, this could be the perfect opportunity for you!
Why join Rentokil Initial?
- Competitive Salary Package: Start with a basic salary of £29,825 per annum. Expected OTE: £31,825 per annum, with bonus and commission schemes available.
- Benefits: Company vehicle, fuel card, commission, mobile phone, tablet, uniform and RI Rewards.
- Relocation Package: Moving from more than 2 hours away to a location nearby? We may offer up to £5,000 to help you settle in.
- Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week).
- Industry-Leading Training: Receive top-notch training where you will be enrolled in our sales academy.
The Team Leader Role
As a Team Leader, you will support the branches’ operations and organise the driving team. Key responsibilities include:
- Planning and organising routes for your drivers.
- Organising the fleet of vehicles we have.
- Managing a certain number of drivers within the branch.
- Dealing with customer complaints and queries.
- Identifying ways to improve the quality and efficiency of customer service.
- Providing support and development for colleagues in the branch.
- Keep relevant documentation up to date including vehicle information.
- On occasions you may need to cover driving routes when required.
Requirements
- Full UK driving licence held for more than two years, with no more than six penalty points.
- Have demonstrated leadership skills in a working environment.
- Have the ability to work in a fast paced environment with the ability to adapt quickly to changes in the work environment.
- Experience in managing within a service delivery environment would be advantageous but this is something we can offer training on.
- Demonstrate excellent customer service and communication skills.
- Flexibility with working patterns to support business needs.
- Ability to use own initiative and have a positive ‘can do’ attitude.
- Pride in the job you do.
- You may be required to pass a DBS check depending on the role you have applied for.
Benefits
- Additional opportunities to earn more with regular bonus and commission schemes.
- Access to a company vehicle and fuel card.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers.
- Leads Commission scheme available - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.
A Company Putting “People First” Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting. As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Service Team Leader in Woodford employer: Rentokil Initial Group
Rentokil Initial Group is an excellent employer, offering a dynamic work culture that prioritises health and safety compliance while fostering professional growth. Located in Harrow, employees benefit from a competitive salary, a comprehensive benefits package including a company vehicle, and ample opportunities for career advancement within a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Team Leader in Woodford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rentokil Initial Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rentokil Initial Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Team Leader in Woodford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rentokil Initial Group:Your cover letter is your chance to shine! Tell us why you want to work at Rentokil Initial Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rentokil Initial Group!
How to prepare for a job interview at Rentokil Initial Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
