At a Glance
- Tasks: Plan and organise service work, liaise with customers and service personnel.
- Company: Join Rentokil Initial, a global leader in hygiene and pest control services.
- Benefits: Enjoy competitive salary, bonuses, remote work options, and extensive training.
- Other info: Earn extra through overtime and referral bonuses; enjoy discounts from 3,000+ retailers.
- Why this job: Be part of a supportive team that values your growth and offers career development.
- Qualifications: Strong customer service skills and experience in a fast-paced office environment required.
The predicted salary is between 19992 - 23992 € per year.
Rentokil Specialist Hygiene Service Controller
Join Our Team and Make a Difference!
We are currently seeking an Service Controller to join our dedicated team at the Birmingham branch. If you enjoy working in a fast-paced environment and playing a key part in keeping things organised, this could be the perfect opportunity for you!
Why Join Rentokil?
- Competitive Salary Package: Start with a basic salary of £23,992 per annum.
- Expected OTE: £25,000 per annum, with bonus and commission schemes available.
- Benefits: RI Rewards.
- Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
- Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5 hr week), with potential for up to 48 hours in the future with an increased salary.
Industry-Leading Training: Receive top-notch training to support our customers\' needs.
The main purpose of this role is to plan service work within your branch to ensure that branch targets are met and process all relevant paperwork. The successful candidate will act as a point of contact for both service personnel and customers. Liaison will also be required with the sales team in order to schedule jobs and discuss the information on survey reports.
Duties and Responsibilities for this Service Controller role:
- Produce and send a weekly programme of work for each of the service personnel
- Liaise with customers to book service work (as required by the customer)
- Check and input time sheet details onto the branch system
- Check service personnel expense forms and overtime claims
- A service weekly forecast should be prepared in conjunction with the Service Manager and/or the Branch Manager
- Act as a point of branch contact for service personnel
- Deal with customer service related queries in an efficient manner
- Forward any sales enquiries to the branch sales team.
- Compile service reports and any other reporting material required by the National Accounts Department
- Prior to month end, ensure that the charging arrangements are correct for all, emergency calls, special disinfection work etc
- Complete all service monitoring required
- Ensure copies of hazard assessments and work details are provided to service personnel before they commence work on a customer’s premise.
- Arrange for the availability of materials/preparations/chemicals required for the service staff to carry out their work
To be eligible for this Service Controller Role you must have:
- Strong commitment to delivering excellent customer experience
- Previous experience in working in a fast paced office environment & under pressure
- Microsoft proficient
- Strong organisational skills and effectively manage and prioritise workload
- Willingness to learn new computer systems
- Ability to communicate at all levels with a confident telephone manner
- Ability to work in difficult situations and able to resolve
- Route Planning/Optimisation is desirable but not essential
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers.
- Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
A Company Putting “People First”
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.
As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Our Social Links
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here
Service Controller in Birmingham employer: Rentokil Initial Group
At Rentokil, we pride ourselves on being an excellent employer, offering a competitive salary package and a supportive work culture that prioritises employee well-being and development. Our Birmingham branch provides industry-leading training, opportunities for career advancement, and a range of benefits including a relocation package, private healthcare scheme, and generous rewards for long service. Join us to be part of a team that values your contributions and fosters a positive environment where you can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller in Birmingham
✨Tip Number 1
Familiarise yourself with Rentokil's services and values. Understanding their commitment to customer experience and how they operate will help you align your responses during interviews and discussions.
✨Tip Number 2
Highlight your organisational skills in conversations. As a Service Controller, you'll need to manage multiple tasks efficiently, so be ready to share examples of how you've successfully prioritised workloads in previous roles.
✨Tip Number 3
Prepare to discuss your experience in fast-paced environments. Rentokil values candidates who can thrive under pressure, so think of specific situations where you've demonstrated this ability.
✨Tip Number 4
Show enthusiasm for learning new systems. Since the role requires proficiency in Microsoft and potentially other software, express your willingness and past experiences in adapting to new technologies.
We think you need these skills to ace Service Controller in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in fast-paced office environments. Emphasise your organisational skills and any previous roles that required customer interaction.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the Service Controller role at Rentokil. Mention specific duties from the job description that excite you and how your skills align with their needs.
Showcase Your Communication Skills:Since the role requires effective communication, provide examples in your application of how you've successfully liaised with customers or team members in previous positions.
Highlight Your Technical Proficiency:Mention your proficiency in Microsoft applications and any experience with route planning or optimisation, even if it's not essential. This will demonstrate your readiness to learn new systems.
How to prepare for a job interview at Rentokil Initial Group
✨Show Your Organisational Skills
As a Service Controller, you'll need to demonstrate strong organisational skills. Be prepared to discuss how you've effectively managed workloads in previous roles, especially in fast-paced environments.
✨Highlight Customer Service Experience
This role requires a commitment to delivering excellent customer experiences. Share specific examples of how you've handled customer queries or resolved issues efficiently in the past.
✨Familiarise Yourself with Microsoft Tools
Since proficiency in Microsoft applications is essential, brush up on your skills before the interview. Be ready to discuss how you've used these tools to enhance productivity in your previous jobs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle difficult situations. Think of scenarios where you had to prioritise tasks or manage conflicts, and be ready to explain your thought process and outcomes.
