At a Glance
- Tasks: Handle customer queries and support account management in a dynamic team.
- Company: Join Rentokil Initial, a leader in customer service excellence.
- Benefits: Competitive salary, bonuses, discounts, and career growth opportunities.
- Other info: Enjoy industry-leading training and a supportive work environment.
- Why this job: Make a real difference while enjoying a flexible part-time role.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24989 - 24989 £ per year.
Join Our Team and Make a Difference! We are currently seeking a Key Account Administrator to join our dedicated team in Leeds. Part Time role, 2 days per week. If you are passionate about providing excellent customer service and are highly organised, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start with a basic salary of £24,989 per annum, pro rata. Expected OTE: £25,500 per annum pro rata, with bonus and commission schemes available.
- Benefits: Discount scheme, bonus and career opportunities.
- Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
- Work-Life Balance: Part-time, permanent, Two full days (15 hr week). Working days are likely to be Monday and Tuesday or Thursday and Friday - to be agreed.
- Industry-Leading Training: Receive top-notch training to support our customers' needs.
The Role
As a Key Account Administrator, you will be responsible for handling incoming calls and emails for internal and external stakeholders.
Key Responsibilities
- Handling customer complaints via letters, telephone calls and emails (all inbound calls/letters).
- Monitoring customer accounts.
- Dealing with invoice queries.
- Processing sales on our systems.
- Supporting the rollout of new processes.
- Completing and maintaining customer trackers.
- Attending customer meetings.
- Updating colleagues with job and contract numbers to arrange works.
- Checking visit information.
Requirements
- Previous experience in a customer service role.
- Proficient in using Word, Excel and GDoc suite.
- Excellent numeracy and literacy skills.
- Excellent communication skills.
- Strong organisational skills.
- Ability to work well within a team.
- You may be required to pass a DBS check depending on the role you have applied for.
Benefits
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
Be Yourself in Your Application!
At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Key Account Administrator(Part time) in Leeds employer: Rentokil Initial Group
At Rentokil Initial, we pride ourselves on being an excellent employer, offering a competitive salary package and a supportive work culture that values your contributions. With industry-leading training, flexible part-time hours, and numerous employee benefits including a relocation package and career development opportunities, our Leeds team is dedicated to fostering a positive environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Administrator(Part time) in Leeds
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Rentokil Initial Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Rentokil Initial Group and let us see your personality shine through!
We think you need these skills to ace Key Account Administrator(Part time) in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Rentokil Initial Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Rentokil Initial Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Rentokil Initial Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Rentokil Initial Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Rentokil Initial Group will surely appreciate.
