At a Glance
- Tasks: Provide excellent customer service and resolve queries in a fast-paced contact centre.
- Company: Join Rentokil Initial, a global leader in business services with a people-first approach.
- Benefits: Competitive salary, bonus schemes, healthcare options, and exciting discounts.
- Other info: Enjoy industry-leading training and opportunities for career progression.
- Why this job: Make a difference while developing your career in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 24075 - 25500 € per year.
Join Our Team and Make a Difference! We are currently seeking a Customer Service Agent to join our dedicated team at the Leeds branch. If you enjoy working in a fast-paced, customer-focused environment, this could be the perfect opportunity for you!
Why Join Rentokil?
- Competitive Salary Package: Start with a basic salary of £24075 per annum. Expected OTE: £25500 per annum, with bonus and commission schemes available.
- Benefits: RI Rewards, bonus scheme and progression opportunities.
- Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
- Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5 hr week).
- Industry-Leading Training: Receive top-notch training to support our customers' needs.
The Customer Service Agent Role
As a Customer Service Agent, you will be a key member of our Contact Centre team, responsible for providing excellent service to our customers. Key responsibilities include:
- Taking inbound calls and making outbound calls to resolve a range of customer queries.
- Acting as the first point of contact for all new, existing and prospective customers, providing service through your understanding of all business services, products and procedures.
- Utilising our in-house systems to log customer queries.
- Working towards agreed individual and team targets.
Requirements
Customer Service Agent Requirements:
- Previous experience working in a contact centre environment would be advantageous.
- Excellent customer service and communication skills.
- Self-motivated and target-driven.
- Good IT skills.
- Ability to work well in a fast-paced environment.
- You may be required to pass a DBS check depending on the role you have applied for.
Benefits
Customer Service Agent Benefits:
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Leads Commission scheme available - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
A Company Putting “People First”
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.
As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Contact Centre Agent (Hiring Immediately) in Leeds employer: Rentokil Initial Group
At Rentokil Initial, we pride ourselves on being an excellent employer, offering a competitive salary package and a range of benefits that prioritise employee well-being and growth. Our Leeds branch fosters a supportive work culture with industry-leading training, opportunities for career progression, and a strong emphasis on work-life balance, making it an ideal place for those looking to make a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent (Hiring Immediately) in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rentokil Initial. Understand their values and services so you can show how you fit into their team. It’ll help you stand out and show you’re genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your customer service experience and how it relates to the role. The more comfortable you are, the better you’ll perform!
✨Tip Number 3
Dress to impress! Even if it’s a virtual interview, make sure you look professional. It shows you take the opportunity seriously and are ready to represent Rentokil Initial in a positive light.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contact Centre Agent (Hiring Immediately) in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Agent role. Highlight any relevant experience in contact centres and showcase your excellent communication skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our fast-paced environment. Let us know what makes you the perfect fit for Rentokil!
Showcase Your Skills:Don’t forget to mention your IT skills and ability to work towards targets. We love self-motivated individuals who thrive under pressure, so make sure to highlight these traits in your application!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our amazing team at Rentokil Initial!
How to prepare for a job interview at Rentokil Initial Group
✨Know the Company Inside Out
Before your interview, take some time to research Rentokil Initial. Understand their services, values, and what makes them a leader in the industry. This knowledge will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle queries is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to provide excellent service. This will demonstrate your suitability for the role.
✨Practice Common Interview Questions
Anticipate questions related to working in a fast-paced environment and your experience in contact centres. Practising your responses can help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or growth opportunities within the company. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
