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- Tasks: Manage IT Change Management processes and support service transitions effectively.
- Company: Join Rentokil Initial, a diverse and inclusive workplace.
- Benefits: Enjoy hybrid working, competitive salary, and 23 days holiday plus bank holidays.
- Why this job: Make a real impact in IT while collaborating with diverse teams.
- Qualifications: 1-3 years in IT Service Management with strong reporting skills.
- Other info: Embrace your uniqueness and be yourself in your application!
The predicted salary is between 36000 - 60000 £ per year.
The ITSM Change Analyst is responsible for the day to day management of the IT Change Management process and reporting.
Main Tasks:
- The efficient and effective operation of the IT Change Management and Service Transition processes in accordance with current policies and procedures.
- Supporting the Global Change and Service Transition Manager to ensure the IT Change Management process operates effectively and efficiently.
- Working with other service management functions to ensure effective operation of the change and transition functions.
- The production of schedules of change for managing changes to the live environment.
- Progressing the status of changes with service departments to ensure data is current.
- Providing guidance to those involved in change management and service transition.
- Producing change management and service transition reports as required by the change and transition processes.
- Planning own work to meet given objectives and processes within a clear framework of accountability while exercising substantial personal responsibility and autonomy.
- Adhering to IT governance and controls.
Requirements:
- 1–3 years of experience working within IT Service Management function.
- Experience of delivering to specific objectives in a similar role handling large quantities of data and/or reporting.
- Experience of operating agreed, standardised processes in a large organisation.
- Practical experience of working across teams to deliver specific objectives.
- Competent in the use of IT Service Management and Reporting applications.
Benefits:
- Competitive salary.
- Hybrid working.
- Rentokil Initial Reward Scheme.
- 23 days holiday, plus 8 bank holidays.
- Employee Assistance Programme.
- Death in service benefit.
- Healthcare.
- Free parking.
At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute. We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging.
To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (joanna.sharpe@rentokil-initial.com) if you need anything.
Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.
ITSM Change Analyst employer: Rentokil Initial Group
Contact Detail:
Rentokil Initial Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Change Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the ITSM field on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews by brushing up on your change management knowledge. Be ready to discuss how you've handled similar processes in the past and show off your problem-solving skills.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace ITSM Change Analyst
Some tips for your application 🫡
Show Your Passion: We want to see the real you! Make sure your application reflects your genuine interest in the ITSM Change Analyst role. A personal touch can really help you stand out from the crowd.
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Highlight your experience with IT Service Management and how it aligns with the responsibilities mentioned in the job description.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and relevant to the position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rentokil Initial Group
✨Know Your Change Management Processes
Familiarise yourself with the IT Change Management process and how it fits into the broader IT Service Management framework. Be ready to discuss specific examples from your experience where you successfully managed changes or transitions, highlighting your understanding of policies and procedures.
✨Showcase Your Reporting Skills
Since reporting is a key part of the role, prepare to talk about your experience with data handling and reporting applications. Bring examples of reports you've produced in the past and be ready to explain how they contributed to effective change management.
✨Collaboration is Key
Emphasise your ability to work across teams. Think of instances where you collaborated with other service management functions to achieve objectives. This will demonstrate your teamwork skills and your understanding of how different roles contribute to successful change management.
✨Be Yourself!
Remember, Rentokil Initial values authenticity. Let your personality shine through during the interview. Share your passion for IT Service Management and how your unique background can contribute to their inclusive environment. A personal touch can make all the difference!
